VTC Administrator

Overview

Bowhead seeks a VTC Administrator to support our customer on the PICRD II contract in Colorado Springs, CO.

Responsibilities

• Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).

• Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.

• Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.

• Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events.

• Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.

• Coordinate with remote site participants to enable smooth global connection.

• Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.

• Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.

• Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).

• Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.

• Other duties as assigned.

Qualifications

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.

• Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system.

• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.

• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.

• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.

• Experience engineering and installing VTC/AV systems.

• Sec+ certification.

CERTIFICATION REQUIREMENTS:

• Comp TIA Security + is required.

• Crestron Programmer Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist, Extron Authorized Programmer Certification, and Thinklogical Technology 300 are highly preferred.

• Python 3.x proficiency is highly preferred.

SECURITY CLEARANCE REQUIRED: Must currently hold a Top Secret security clearance with SCI eligibility.

Physical Demands:

• Must be able to lift up to 25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

#LI-MN1

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity postershere ( .

All candidates must apply online at , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2026-25454

Category Information Technology

Location : Location US-CO-Colorado Springs

Min USD $100,000.00/Yr.

Max USD $120,000.00/Yr.

Minimum Clearance Required Top Secret/SCI

Travel Requirement Less than 10%