RN Triage - Medical Group Central Triage

Hourly Pay Range: $33.96 - $52.64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Registered Nurse - Central Triage/Medical Group

• Location: Arlington Heights, IL.

• Full Time: 40 hours/week

• Hours: Monday-Friday 8:30 AM – 5:00 PM. Rotating every fourth Saturday 8:00 AM - 12:00 PM.

General Summary:

Reporting to the Director of Quality, is responsible for professional communications regarding patient care, and triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, my chart advice request. Participates in Rx request, My Chart Rx request as needed and supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol.

• Appropriately triages telephone calls, answers question and advises patients according to policy and physician orders.

• Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention.

• Enter complete notes in EMR system as needed. As calls are handled professionally and sensitively the goals of inappropriately scheduled appointments, a reduction in anxiety and education of patients will increase overall satisfaction and reduce risk when there are medical complications.

• Accurately communicates messages, lab values, and telephoned reports in a timely manner.

• Instructs patients in preparation for home care procedures in accordance with physicians' instructions and patient education tools.

• Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders.

• Ability to determine urgent issues that require immediate attention i.e. high fever, chest pain, behavioral health crisis, etc.

What you will need:

• Education: Diploma in Nursing required, Bachelor's Degree preferred in Nursing or a healthcare related field with extensive knowledge of medical terminology and disease processes.

• Certification: Professional licensure in the State of Illinois

• Experience: Minimum of three years of experience as an RN required. Minimum one year of telephone triage experience preferred, preferably in medical practice setting.

Benefits:

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.