Manager Patient Access

Job Description

The Patient Access Manager is responsible for the operations of the patient access department and related patient access processes, including admissions registration, financial counseling, insurance verification, charge management and scheduling. The Manager develops new processes and improves existing processes using SLHS principles and model for continuous performance improvement. The Manager is focused on improving processes with an emphasis on customer service. The Patient Access Manager involvement in the revenue cycle extends beyond admitting and patient access. The Manager acts as an extension of patient accounting by assisting on site customers with questions related to patient accounts and the revenue cycle. The Manager is familiar with and has general knowledge of managed care, Medicare and Medicaid rules regarding admitting requirements, billing rules, coverage issues and reimbursement

In lieu of Bachelor's Degree, will consider 6 years' experience with hospital or physician review cycle including some or all of the following: patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service. Experience in team leadership roles. Building teams and foster success. Developing employees. Written and verbal business communication skills. Experience selecting/orienting/managing staff.

• Develops new processes and improves existing processes using SLHS principles and model for continuous performance improvement.


• Focused on improving processes with an emphasis on customer service.


• Involved in the revenue cycle extends beyond admitting and patient access.


• Acts as an extension of patient accounting by assisting on site customers with questions related to patient accounts and the revenue cycle.


• Timecard approval

• Scheduling staff

• On-call

• Training staff

• Staff quality audits

• Lead Staff meetings

• Cash Drawer responsibility

• Work queue management


• Critical conversations with Staff

• Coaching

• Coverage of open shifts

Job Requirements

Applicable Experience:
Less than 1 year

Bachelor's Degree

Job Details
Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.