Operations Analyst

Role Summary This is a technical migration support role focused on assisting in the seamless transition of legacy MSP partners to a new security management platform. The position requires high-volume data migration, issue troubleshooting, and effective partner communication. It is designed for detail-oriented individuals capable of executing repetitive tasks with precision in a fast-paced environment. This is an on-site role based in the office, serving as a critical component of the project team responsible for ensuring data integrity and process fidelity throughout the migration process. Responsibilities Execute high-volume, repetitive data migration tasks with accuracy and adherence to project standards. Investigate and troubleshoot migration issues by analyzing root causes and implementing solutions. Serve as the primary contact for partners, providing timely updates and troubleshooting support during the migration process. Maintain detailed and accurate records of migration activities within Salesforce and Excel. Manage and track migration-related inquiries and technical issues using Zendesk, ensuring timely resolution. Collaborate with team members to ensure compliance with migration protocols and project timelines. Support the onboarding of new partners and assist with training as needed during the migration phase. Monitor and report on migration progress, identifying and escalating any impediments to project managers promptly. Follow established workflows and quality standards to ensure consistency and accuracy. Support post-migration validation activities to confirm successful data transfer and platform functionality. Qualifications Proven experience performing high-volume data migration or similar operational tasks. Advanced proficiency in Microsoft Excel, including data manipulation and reporting. Solid experience with Salesforce CRM or similar customer relationship management platforms. Prior experience using Zendesk or equivalent ticket/tracking systems in a support environment. Strong analytical skills with the ability to interpret complex data sets and identify issues. Excellent verbal and written communication skills for external partner engagement. Demonstrated ability to work independently, manage multiple tasks simultaneously, and maintain high accuracy. Ability to adapt quickly to new processes and systems while remaining detail-oriented. Availability to start immediately to support ongoing project activities. In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future. Publishing Pay Range: $18.00 - $20.00 Hourly Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work‑life balance benefits, a Wellbeats membership, a discounted gym membership program, and more. For more detailed information on benefits, please go to GDH's website under the tab for candidates. GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Location: Ann Arbor, Michigan #J-18808-Ljbffr Gdh Consulting, Inc.