IT Technical Support Specialist

Aerostar Airport Holdings is seeking qualified candidates for the position of IT Technical Support Specialist. This position will support the Information Technology Department by providing technical assistance related to hardware, software, operating systems, applications, user access, network connectivity, and service desk support across company departments and airline stations at Luis Muñoz Marín International Airport (SJU). The selected candidate will be responsible for troubleshooting technical issues, configuring equipment and applications, supporting end users, managing service desk tickets, assisting with system access and permissions, and contributing to the effective operation of technology systems in a dynamic airport environment. Candidates should have an Associate’s degree in Computer Science, Information Systems, or a related field, along with at least two years of relevant experience. Knowledge of Microsoft Office 365, Windows 10/11, Active Directory, TCP/IP, DHCP, DNS, LAN/WAN connectivity, and IP phone systems is required. Professional certifications such as ITIL 4 Foundation, A+, Security+, CCNA, or similar credentials are preferred. We are looking for a professional with strong technical knowledge, customer service orientation, confidentiality, adaptability, and the ability to work effectively under pressure in a deadline-driven operational environment. Bilingual communication skills in Spanish and English are required.

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• J-18808-Ljbffr Aerostar Airport Holdings, LLC