Outreach Specialist

Outreach Specialist

Alhambra, California

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

Develop and execute outreach and community engagement initiatives to support enrollment growth for Seen Health's PACE program. Build and maintain relationships with physicians, hospital discharge planners, post-acute facilities, community organizations, and other referral sources to generate qualified participant referrals and achieve enrollment targets. Coordinate and implement public relations activities, including execution of annual plans to meet enrollment objectives. Provide education to referral partners and community stakeholders regarding Seen Health's services. Track outreach activities and enrollment metrics, prepare reports on referral trends and goal attainment, identify process improvements, and ensure compliance with applicable regulations and internal policies.

Regular travel is inherent to the position and required to physicians' offices, hospitals, community organizations, outreach events, and other settings throughout the San Gabriel Valley community to conduct in-person outreach activities, maintain referral relationships, represent Seen Health within the community, and communicate directly with external stakeholders and prospective participants. Fluency in Mandarin or Cantonese required due to the significant Mandarin- and Cantonese-speaking participant population served by Seen Health's PACE program and the need to communicate effectively with community members, caregivers, referral sources, and community organizations within the local service area.

Requirements: Employer will accept master's degree, or foreign equivalent, in Communications, Healthcare Administration, Gerontology or other related field. In lieu of a master's degree, employer will accept a bachelor's degree, or foreign equivalent, in Communications, Healthcare Administration, Gerontology or other related field, and 2 years of experience in the job offered or an outreach specialist-related position.

Any amount of experience in the additional requirements below will be acceptable unless a specific amount is noted. Prior academic background or work experience to include the following skills:

• Developing and implementing outreach plans to achieve defined referral or enrollment goals;
• Coordinating and executing outreach and community engagement initiatives to support growth objectives;
• Building and maintaining professional relationships with healthcare providers, community organizations, referral partners, or other stakeholders;
• Knowledge of healthcare outreach regulations and compliance requirements, including familiarity with DHCS and CMS guidelines applicable to PACE programs;
• Tracking outreach activities, monitoring referral trends, and preparing reports regarding enrollment performance or goal attainment;
• Conducting community-based outreach or engagement efforts tailored to senior, underserved, or culturally diverse populations.
• Fluency in Mandarin or Cantonese required.

Salary: $72,093 to $93,000 per year

Job Location: Alhambra, CA.