Events & Operations - Director of Operations - San Diego, California

Overview DIRECTOR OF OPERATIONS We are a National Destination Management company with offices nationwide and a growing team. The successful candidate will provide strategic and hands-on leadership to ensure exceptional programs and consistently exceed client expectations. The role leads day-to-day operations, develops Account Managers and Operations team members, and ensures proposals, vendors, staffing, and on-site execution are aligned with service standards, budgets, and timelines. The candidate will possess 5+ years of hospitality and leadership experience. Responsibilities Design and lead program operations, including support in other destinations as needed. Attract, retain, train, and mentor Account Managers and Operations team members on best practices and service standards. Serve as a subject matter expert in destination management services (group transportation, theme décor and entertainment, tours, activities, off-site events, and related services). Provide daily guidance, coaching, and performance support to maximize team effectiveness. Lead proposal development, including pricing and costing, and provide clear direction to support staff as needed. Conduct site inspections and oversee operational readiness for programs and events. Negotiate with vendors to secure quality services, strong value, and reliable delivery. Identify, schedule, and manage quality part-time field staff to support program execution. Oversee program closeout, including final invoice preparation and client-ready documentation. Qualifications / What Success Looks Like 5+ years of hospitality and leadership experience. Strong organization, time management, communication, and proficiency with Excel and Word. Ability to lead day-to-day operations and develop Account Managers and Operations team members. Special Requirements Must have a valid driver’s license with a good driving record. Equal Opportunity Employer Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. ADA / Disability & Accommodation The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation. We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources. Pay Transparency Pay information as required by law; actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. Locations without a pay range disclosure may still request the pay scale. At-will Employment As an employee of Hello! Destination Management, your employment is at-will. This means you may terminate your employment at any time, with or without a reason, and the company may terminate you at any time, with or without a reason. Only the President has authority to alter this arrangement. Any such agreement must be in writing and signed by the President. Job Description Disclaimer This job description is not a comprehensive listing of duties and responsibilities. Duties may change at any time with or without notice to meet evolving business needs. #J-18808-Ljbffr Hello! Destination Management