Call Center Representative

Call Center Positions

Our client is looking for Call Center Representatives to support their sales/title and funding and BPO (Business Process Outsource).

Several positions open. Target hiring by the 15th of March – end of March GAPS in lifecycle and backlog from super bowl add campaign systems awareness – they need to be processed – sales financial acumen – dealing with credit, etc.

Systems: SalesForce/ZenDesk/Five9

Location: Building a new location for growth. Right now, locations are in Galleria and Southwest Side of Town Tuesdays for start date – possible Thursdays

Target start date: March 2 1 interview – hiring manager – 3 – 5 P

Responsibilities

• Processes high volume of transactions for in and out-of-state registrations, ensures tax and title documents are completed and processed with high accuracy for all states.
• Manages transfer of ownership of paperwork within DMV regulations for in and out-of-state transactions.
• Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states.
• Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues. Processes dealer trades and wholesale transactions
• Responsible for meeting and maintaining departmental performance indicators and team metrics.
• Assist with outside lenders to ensure timely funding
• Consult with customers to answer incoming calls with questions about purchase paperwork. Collect and verify stipulations with customers to ensure all application requirements are met.
• Prepare and send paperwork to customers after a sales agent has completed the transaction.
• Follow up with customers regarding outstanding paperwork questions and to ensure expedited return
• Verify completeness of paperwork while maintaining a compliant audit trail of documents.

Qualifications

• Must be able to deliver top notch customer service to our internal/external customers.
• Understanding of the importance of consistency, accuracy and detail-orientation required.
• Strong customer service skills with the ability to maintain a high level of professionalism via phone and email.
• Ability to maintain confidentiality.
• Possess the ability to change priorities quickly as time-sensitive needs arise
• Able to adapt to a fluctuating workflow, particularly during periods of high loan volume
• Must be able to work both as part of a cohesive team and independently within set guidelines.
• Committed to providing exceptional service in a professional manner.
• Quick and accurate using internal online tools.
• Strong prioritizing and problem-solving skills.
• Ability to meet deadlines in a fast-paced environment.
• Ability to work independently, with little direction.
• Must be a team player with a positive, winning attitude.
• Good computer and software knowledge essential.
• High School Diploma or equivalent required. BA / BS is a plus.
• Knowledge of Salesforce, Zendesk, or other equivalent CRM tools.