Retail Product & Design Consultant

Job Description

Job Description

Join Fargo Glass & Paint as a Product & Design Consultant & become an Employee Owner! 

Summary: The Retail Product & Design Consultant is responsible for delivering exceptional customer experience while providing expert product recommendations and design solutions for residential and commercial projects. This role combines retail sales, customer service, design consultation, and project support to help customers select products that enhance the beauty, functionality, and value of their spaces.

Role & Responsibilities:

• Greet customers and build strong relationships through outstanding service.
• Consult with customers to understand project goals, style preferences, budgets, and timelines.
• Recommend products and solutions tailored to customer needs.
• Generate sales through effective product knowledge and consultative selling techniques.
• Follow up on customer inquiries, quotes, orders, and project opportunities.
• Identify opportunities to cross-sell and upsell complementary products and services.
• Maintain a professional showroom presence and contribute to a positive shopping experience.
• Develop and maintain expertise in all available product lines sold at the retail store.
• Clearly explain product features, benefits, installation requirements and maintenance expectations.
• Process customer orders accurately and efficiently
• Prepare estimates, quotes and special orders
• Assist with inventory management, merchandising, stocking, pricing and showroom displays
• Maintain a clean, organized and visually appealing sales floor and showroom
• Support receiving, order fulfillment and other operational tasks as required.
• Partner with our Safety Department and Operations Leadership to promote and ensure a safe work environment and ensure all safety precautions are met.
• Other duties may be assigned to meet business needs.

Hours: Monday-Friday 7:30am-4:30pm

Qualifications:

The individual must be a strong team player with excellent interpersonal skills, strong written and oral communication skills as well as proven customer service. Must be able to work under minimal supervision, manage multiple tasks and interact with others in a professional manner. Must have valid driver’s license and be insurable by the company.

Education Requirements:

Position requires a High School Diploma or GED; one or more years of previous retail or customer service experience.

Preferred Skills:

Experience in paint, home improvement, flooring, cabinetry, interior design, window coverings or related industries. Experience working with contractors, builders or interior designers. Working knowledge of computers and various computer programs.

Fargo Glass & Paint has a competitive benefits package which includes but is not limited to:

BCBS Health Insurance Options (free single options), Dental, and Vision Benefits
HSA, FSA, & Dependent Care ($1,000 HSA match)

Accident, Critical Illness, Hospital Indemnity
Disability Benefits

Life Insurance
Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan
Employee Assistance Program

Paid Holidays
Paid Time Off

Fargo Glass & Paint is an equal opportunity employer and drug-free workplace. We participate in E-Verify.