Customer Care Manager

Mettler Toledo AG

As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring exceptional customer satisfaction. You will collaborate closely with Finance and Accounting while fostering talent development and resolving customer issues with strong leadership skills. What You’ll Do Lead, train, and inspire the customer care team, overseeing quoting, order entry, and invoicing to ensure operational excellence. Oversee order fulfillment to guarantee accurate and timely processing from order receipt to delivery. Manage resolution of complex customer issues to deliver a seamless and high-quality customer experience. Monitor and manage Days Sales Outstanding (DSO) and collections, proactively addressing overdue accounts. Drive process improvements while ensuring SOX compliance and collaborate with cross-functional teams for enhanced customer satisfaction. Support bid preparation, contract negotiations, and act as the primary contact for Letters of Credit and related documentation. #J-18808-Ljbffr Mettler Toledo AG

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Vacancy posted 2 days ago

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