Front Desk Agent

Front Desk Agent

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.

What You'll Do

Welcome guests with a friendly and professional attitude

Complete guest check-ins and check-outs efficiently and accurately

Answer phone calls, emails, and guest inquiries promptly

Assist guests with reservations, room requests, and special accommodations

Process guest payments and maintain accurate billing records

Handle guest concerns professionally and work toward positive resolutions

Maintain accurate guest information and room assignments

Provide information regarding hotel amenities, services, and local attractions

Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction

Maintain a clean, organized, and guest-ready front desk environment

Follow company policies, brand standards, and operational procedures

Support overall hotel operations as needed

What You'll Bring

Previous customer service experience required

Previous hotel or hospitality experience preferred, but not required

Strong communication and interpersonal skills

Professional appearance and positive attitude

Ability to multitask in a fast-paced environment

Strong organizational and problem-solving abilities

Basic computer proficiency and phone skills

Strong attention to detail and accuracy

Ability to work flexible schedules, including weekends and holidays

Reliable attendance and strong work ethic

Why You'll Love It Here

At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.

Our Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Hotel Room Discounts

Company Paid Employee Assistance Program

Perks through Benefit Hub

Generous Time Off Package

The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.