Member Support Specialist

The Member Support Specialist provides administrative, operational, and analytical support to the Member Support team and assists with day-to-day coordination of projects, communications, reporting, and member support activities. This role requires exceptional organizational skills, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment. The Member Support Specialist must have a “customer service excellence mindset” to deliver a high level of service to members by demonstrating responsiveness, empathy, professionalism, and a commitment to resolving issues effectively while building strong, lasting relationships. • Assist with daily review and organization of emails, correspondence, and requests. • Prepare follow-up correspondence and meeting summaries. • Assist with preparation and proofreading of Newsbriefs and member communications. • Assist with PLV reports, reconciliation support, coupon analysis, and pricing analysis. • Create presentations, spreadsheets, charts, and meeting materials. • Track project timelines and follow-up items to ensure completion. QUALIFICATIONS: • Associate degree or bachelor’s degree preferred in Business Administration or related field. • Minimum of 2-5 years of administrative or business coordination experience. • Help Desk experience highly preferred • Demonstrates independent analytical and strategic thinking, applying role-specific knowledge and experience to develop sound recommendations that support business objectives. • Effectively manages multiple complex priorities while maintaining strong organization, accountability, and attention to detail. • Utilizes intermediate-level Microsoft Office and business systems skills to efficiently complete tasks and communicate effectively. • Contributes confidently to discussions by clearly articulating ideas, collaborating across departments, and engaging diverse stakeholders to drive solutions Leeds Professional Resources