Police Records Technician

Police Records Technician

Are you seeking a career that will leverage your precision, integrity, and organizational skills to make a real impact in your community? One where you manage police records and ensure every detail supports justice? If so, the role of a Police Records Technician with the Sioux Falls Police Department may be the perfect fit for you!! Starting Wage: $22.31 hourly

Why SFPD Records?

• Robust Health and Wellness Benefits - You will have access to our comprehensive City benefits package, our therapy dog "Leo", employee assistance program, and an on-site fitness center. At the SFPD, we care about you!!
• Family-Oriented Work Environment – In the Records section, you will serve as part of the team comprised of 10 Technicians, our Lead Technician [Baleigh], and our Records Manager [Jen], who offer stability, and consistency in this section.
• Paid Training Experience – If not possessed at the time of hire, we will serve you by putting you through certification for the Criminal Justice Information Systems (CJIS) and National Crime Information Certification (NCIC) within your first 180-days of hire.
• Work/Life Balance - In addition to generous vacation time, sick leave, and personal days, Records personnel can expect a relatively stable work schedule being Monday-Friday, during standard business hours. There may be additional obligations during peak volumes or emergency situations - we will discuss this further in the interview!!

As of 8/31/2026, our plan is to interview selected candidates on 9/30/2026 and 10/1/2026. If you have further questions, please reach out to View email address on click.appcast.io to reach out Talent Acquisition Coordinator to quickly find your answer!!

The City of Sioux Falls takes pride in being an Employer of Choice including our Culture, Values, and Compensation and Benefits. Apply today to become part of ONE Team and help us take care of today for a better tomorrow!

• Competitive salary with other public and industry positions, including step advancements.
• The City participates in the South Dakota Retirement System. Employees receive a 6% match. Additionally, employees may choose to enroll in a Deferred Compensation Plan.
• Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family.
• 11 paid holidays and 2 personal leave days each calendar year.
• New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
• Sick leave accrues over 96 hours per year.
• The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.

Job Responsibilities

1. Records Management.

Properly triage reports and work assignments. Organize, file and maintain confidential records, both physical and electronic. Adhere to retention guidelines and security policies. Provide court testimony as required.

2. Phone Reports.

Monitor non-emergency phone queues. Initiate contact with complainants. Accurately identify the offense and gather detailed information regarding non-emergency incidents and property crimes. Compile information in a formal police report.

3. Online Police Reports.

Approve or reject reports appropriately based on policy. Initiate contact with complainants to obtain additional information or clarify intent. Create Calls for Service accordingly and communicate with Metro Communications regarding situations requiring dispatch.

4. Quality Control.

Examine and verify data for completeness, accuracy, and adherence to established policies. Reconcile discrepancies. Create and update individual criminal history jackets. Approve and reject accident reports according to state guidelines. Electronically submit reports to the SD State Repository in accordance with South Dakota Codified Law. Notarize documents according to the standards set forth by the South Dakota Notary Public Commission.

5. Report and Data Entry.

Input, maintain and update information into law enforcement records management systems (RMS) and applicable databases. Verify and update case data according to FBI Incident Based Reporting (IBR) requirements. Interpret requests and accurately process court ordered seals.

6. Transcription.

Accurately triage and transcribe dictation of case reports, supplement reports and information reports.

7. Information Dissemination.

Receive and analyze requests and inquiries regarding criminal records information. Review and comply with court orders. Draft professional correspondence. Accurately calculate payments and prepare documents for imaging and release.

8. Licensing.

Receive and process licensing applications and permits. Conduct background checks and ensure compliance with all applicable laws and policies. Make recommendations for denials, according to City Ordinance requirements.

9. Revenue.

Monitor and maintain money collected for records related fees. Reconcile daily receipts and prepare reports for submittal to departmental accounting.

10. Administrative Support.

Assist customers, external agency partners, and members of law enforcement as needed. Perform general office related responsibilities, including processing departmental mail, tracking subpoenas, and operating various office equipment.

11. Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Minimum Qualifications

Graduation from high school or GED certification supplemented by experience or training in clerical functions, including typing and data entry skills, and computer skills related to document imaging processing; or any such combination of education, experience, and training as may be acceptable to the hiring authority.

Qualify for notary public license as required.

Obtain Criminal Justice Information Systems (CJIS) and National Crime Information Certification (NCIC) certification within 180 days of hire.

Must be willing to work weekends, evenings, holidays, and overtime as required.

Supplemental Information

• Ability to maintain a high degree of confidentiality regarding sensitive and private information.

• Knowledge and technical proficiency with data entry, computer applications, and general office equipment.

• Ability to learn and become proficient with specialized law enforcement software and databases.

• Ability to work with others professionally and positively represent the Sioux Falls Police Department and City of Sioux Falls.

• Ability to make situational judgements, maintain composure, and tactfully handle stressful situations and individuals.

• Possess strong interpersonal, oral, and written communication skills.

• Ability to competently interact with the public, conduct interviews, and write reports.

• Ability to establish and maintain effective working relationships.

• Ability to properly prioritize a large number of user requests, meet deadlines, and perform in a multitasking environment, including the ability to handle numerous phone calls and inquiries..

• Ability to take initiative and perform work independently with minimal supervision.

• Ability to handle and process sensitive information or material that may be obscene, vulgar, or graphic in nature.

• Knowledge of proper business English, including spelling, grammar, and punctuation.

• Ability to interpret and apply state law, ordinances, resolutions, and policies.