Customer Service Manager

Customer Services Manager This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance and will receive the autonomy and resources to manage it as if it were your own business. Managing all onsite activities and staff. Responding to challenges and solving problems. Giving tours to prospective customers. Upselling to existing customers. Ensuring customers become brand ambassadors. Continuously improving workspace quality and service standards to provide a world‑class experience. What We Can Do For You Fun, challenging and rewarding career. Great induction training and ongoing learning and development. Fantastic promotion prospects. Generous, achievable incentives and sociable hours. Comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing. About You Ideally, you have experience delivering against targets while leading a small, close‑knit team, whether in a flexible workspace centre, a retail store, a restaurant, or a similarly customer‑focused site. Alongside strong sales and commercial skills, you bring the right mindset: passion, drive, ownership and resilience. Passion: You genuinely enjoy looking after diverse prospects, customers, and guests. Drive: You and your team are relentlessly focused on achieving results. Resilience: You maintain a focus on business priorities despite obstacles. Ownership Expectation Strong ownership means you continuously ensure the quality of service and the workspace are consistently high and exceed expectations. #J-18808-Ljbffr