HR Help Desk Manager

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are responsible for managing the team's workload, setting priorities, and ensuring that service levels are met. Responsibilities Manage the team's workload and ensure timely delivery of service Monitor service desk team members' duties to ensure prompt attendance to client inquiries Address training needs and develop training plans for team members Conduct team meetings to review performance, discuss issues and provide guidance Manage customer escalations and ensure they're handled professionally Keep service desk procedures documented and up-to-date Qualifications Showcase good interpersonal skills for customer relations Ability to work under pressure Must have good leadership skills Must be knowledgeable about service desk system and IT tools Must have good judgment in handling serious customer problems. #J-18808-Ljbffr Oracle Middleware Test Company