Front End Manager on Duty - Full Time

Front End Manager On Duty - Full Time

Hillside - Duluth, MN

Overview

Salary Range $19.05 Hourly Position Type Full Time

Description

Job Summary:

Front End Managers on Duty (MOD) support store operations with a high degree of proficiency including but not limited to supervising, training and coaching of Front End staff. MODs provide prompt, friendly and courteous service while assisting customers in-person or through electronic communication. They ensure the integrity, cleanliness and safety of WFC premises while coordinating staffing and operations as required.

Duties and Responsibilities

Essential Job Specific Duties and Responsibilities:

• Support all aspects of Front End operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting.
• Communicate and document unresolved issues and/or concerns to department management.
• Ensure store safety and security at all times, following protocol for shoplifters and/or disorderly customers.
• Be the point of contact for dealing with weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances in accordance with established procedures.
• Ensure compliance with store opening and closing procedures.
• Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management.
• Observe and direct all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management.
• Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices.
• Promote ownership and owner benefits consistently and positively.
• Achieve WFC customer service standards for internal and external customers.
• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.
• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC's ENDS.
• Follow and ensure compliance with all safety practices and policies.

• Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
• Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed.

Additional Duties and Responsibilities:

• Achieve daily operational goals as directed by your supervisor.
• Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
• Report any problems with systems, tools and/or products to department supervisors.
• Perform other tasks as assigned by department management.
• Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages and customer requests in compliance with established practices.
• As directed, move into backstock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
• Promote ownership and owner benefits consistently and positively.

Qualifications

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business
• Available to work evenings, weekends, holidays
• Supervisory experience
• Customer service experience

Essential Knowledge, Skills, and Abilities:

• 18 years of age or older
• Basic computer literacy including familiarity with using a web browser and email
• Ability to operate effectively within established systems and procedures
• Outstanding customer service skills
• Attention to detail and good organizational skills
• Ability to handle multiple demands, work under time pressures and meet department work objectives
• Ability to handle confidential information
• Willingness to learn and perform all aspects of the position
• Ability to be flexible and to adapt to changing conditions
• Demonstrate objectivity and neutrality under pressure
• Ability to work efficiently in a fast-paced environment

• Ability to effectively convey information
• Regular, predictable attendance

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs or more throughout shift
• Ability to repetitively move objects up to 15 lbs. throughout shift
• Ability to remain in a stationary position for extended periods of time
• Ability to move around the premises throughout shift
• Ability to operate position-required machinery
• Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift
• Ability to safely use sharp cutting instruments

Work Environment

• Occasional Exposure: Outdoor weather conditions
• Frequent Exposure: Handling wet, hot, cold, and/or frozen products; Wet and/or humid conditions; Change in room temperatures; Carts, pallets, and hand-trucks moving in and out of storage/retail areas
• Constant Exposure: Background music and in-store pages; Food odors, grain and spice dust, food allergens

IMPORTANT DISCLAIMER NOTICE

The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.