Field Service Technician

Description: Field Service Coordinator (Experienced)
Location: Spartanburg, SC
Job Type: Full-Time | 1st Shift
Pay: $25.00/hr + Plus (DOE)

Job Summary:

We are seeking an experienced Field Service Coordinator to lead and coordinate all technical service activities. This role serves as the primary point of contact for customers, managing complex troubleshooting requests, in-mill service operations, and machine-related projects. The ideal candidate brings strong technical expertise, leadership experience, and a proactive approach to customer service and problem-solving.

Key Responsibilities:
Lead, supervise, and prioritize work for Field Service Engineers to ensure safe and efficient operations
Serve as the primary customer contact for technical support, service scheduling, and issue resolution
Coordinate service assignments in partnership with the Head of Field Service
Manage complex troubleshooting cases and provide advanced technical guidance
Create and oversee service reports, material orders, and project timelines
Adjust priorities quickly based on customer needs and operational demands
Communicate solutions, trends, and best practices across teams
Support administrative functions including time sheets, expense reporting, and invoicing

Qualifications:
High school diploma or equivalent required; technical training strongly preferred
10+ years of hands-on experience in mechanical, electrical, or textile industries
Proven experience coordinating or leading field service teams
Strong diagnostic and problem-solving skills in technical environments
Proficiency in Microsoft Office; SAP experience preferred
Excellent communication skills; bilingual (English/Spanish) highly preferred, German a plus
Ability to work independently while leading cross-functional collaboration

Requirements:
Ability to lift up to 70 lbs
Willingness to work overtime as needed
Ability to travel long distances
Valid U.S. driver's license required

How to Apply:
Please send your resume to View email address on click.appcast.io.
When submitting your resume, please use "Service Technician" as the email subject line.

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