Automotive Service Manager

Job Description

Job Description

Brown Motors is hiring an Automotive Service Manager to lead and improve our entire service operation in Petoskey, Michigan. This is a turnaround-driven leadership role for someone who knows how to fix problems, build process, develop people, and drive results. We need a proven leader who can improve CSI, raise daily shop output, strengthen advisor performance, develop technicians, and bring consistency to scheduling and dispatch.

You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires someone who can manage complexity, create structure, and keep the department moving. This is not a status quo role. It is a leadership role for someone who will set standards, hold people accountable, improve execution, and raise the customer experience.

Brown Motors is a high-performance, high-integrity Ford, Chrysler, Dodge, Jeep, and Ram dealership with a long-standing reputation for trust, transparency, and long-term relationships. We are serious about improving the business and we are looking for a Service Manager who wants the authority and responsibility to make a real impact.

Responsibilities

• Lead the daily operation of the entire service department with a focus on CSI, production, efficiency, quality, and profitability
• Improve service advisor performance through coaching, accountability, process discipline, and stronger customer communication
• Develop technicians through training, support, clear expectations, and performance management
• Own shop scheduling and dispatch to improve shop flow, promised-time delivery, bay utilization, and daily output
• Build and enforce consistent service processes from appointment set-up to write-up, inspection, approvals, repair flow, quality control, and follow-up
• Monitor and manage department KPIs including CSI, hours per RO, technician productivity, efficiency, comeback rate, labor gross, and overall shop performance
• Work closely with parts, warranty, and leadership to remove bottlenecks and improve execution across the department
• Address problems quickly, make sound decisions, and hold the team to a high standard of performance and customer care
• Recruit, train, and retain strong team members while building a culture of urgency, professionalism, and accountability

Requirements

• Proven experience leading an automotive dealership service department or fixed operations team
• Strong track record of improving CSI, advisor performance, technician development, and daily shop output
• Strong understanding of service workflow, scheduling, dispatch, repair order management, and customer retention
• Ability to lead change, drive accountability, and improve underperforming processes
• Data-driven mindset with the ability to manage performance through key service metrics
• Strong communication, leadership, organization, and follow-through
• Ability to earn respect from technicians, advisors, and customers while maintaining clear standards
• OEM dealership experience preferred
• Valid driver’s license and clean driving record

Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Retirement Plan###