Concierge

Job Description

Job Description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and the Glass Light Hotel & Gallery we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.  Apply today and build a career that inspires you!

The Concierge is responsible for efficiently coordinating various services related to the guests visit and provides information about the hotel and the local vicinity in the hotels continuing effort to deliver exceptional guest service and financial profitability.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
• Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.  Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Rate Of Pay: $18.00/hour

Responsibilities

• Welcome guests warmly upon arrival, introduce yourself as their personal concierge, and offer assistance with luggage, transportation, and other immediate needs.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment venues, shopping destinations, sightseeing tours, and other local attractions and services.
• Arrange reservations, tickets, and transportation for guests, including restaurant bookings, concert tickets, theater shows, and airport transfers, ensuring seamless coordination and timely delivery.
• Serve as a knowledgeable resource for guests, providing information about hotel facilities, services, policies, and amenities, and answering inquiries accurately and professionally.
• Maintain up-to-date knowledge of local events, festivals, exhibitions, and cultural activities, and proactively inform guests about opportunities for entertainment and exploration.
• Communicate effectively with guests, colleagues, and external partners via phone, email, and in-person interactions, and follow up promptly to address requests, inquiries, and feedback.
• Maintain the cleanliness, organization, and visual appeal of the concierge desk and surrounding area, including the display of brochures, maps, and promotional materials.
• Ensure that the concierge desk is staffed and operational during scheduled hours, and provide coverage during peak periods or when other team members are unavailable.
• Manage guest requests and tasks efficiently and prioritize based on urgency and importance, utilizing available resources and support to meet or exceed guest expectations.
• Build rapport and establish positive relationships with guests by demonstrating genuine interest, empathy, and attentiveness to their needs, preferences, and feedback.
• Proactively engage with guests throughout their stay to anticipate their needs, offer assistance, and enhance their experience with personalized gestures, amenities, and surprises.
• Solicit feedback from guests about their experience and satisfaction levels, and use this input to continuously improve service delivery and exceed guest expectations.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Technical Skills

• Must be knowledgeable of the various services within the hotel and in the surrounding geographical area

Experience / Education

• Prior hospitality experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.