Hybrid IT Systems Administrator II - Client-Focused

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! How You'll Make an Impact As a Systems Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client’s infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. Location and Work Expectations This is a hybrid-remote role with approximately 30% on-site at client locations throughout the Dallas and Fort Worth, Texas area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. Schedule: Monday - Friday, 8:00am to 5:00pm CST This role also includes participation in a rotating on-call schedule. What You Will be Doing Client Service: Provide responsiveclientservice.Answer internal and externalclient/vendor calls quickly and pleasantly.Communicate in a friendly, professional,and patient manner. Perform all duties with the goal of building andmaintaininglong-termclient/vendor relationships. Maintain exceptional client service, understanding client satisfaction andperception. IT Service and Support Functions: IT support services for clients’ infrastructure, including clients’ core business applications. Acquire specific knowledge of the client and how IT relates to their business. Develop in-depth knowledge oftheservice offerings and how they relate to clients’ needs. Participate in projects by performing assigned duties. Perform other related technical duties as assigned. Documentation, Reporting and SLA’s: Identify clients’ needs and report toService Manager. Update documentation for client configurations orprocesses. Communicate managed services installation and maintenance withCentralized Services. Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages. Utilizeactive listening andclient-care skills inidentifyingpotential concerns. Report client concerns or complaints to ServiceManager, VP Operations,and CXO. Answer internal and external communicationstimelyand professionally. Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket. Close tickets within 7 business days unless issue requires further delay as notated on the ticket. Professional Development: Routinely take self-paced training in technologies relevant to the team. Obtain industry certifications on a consistent basis. Administrative: Enter time worked on each ticket daily. Schedule service delivery via the scheduling calendar in ticketing system. Enter expenses on service tickets for any related credit card purchases andsubmitreceipts daily. Submit time sheets on a weekly basis, due by Saturdays at 12PM. You’ll be successful in this role if you have College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco Experience working for a Managed Services Provider Windows workstation repair, maintenance, malware removal, and deployment Configuring network settings on workstations RDP client support Office 365 account and client support Server backup monitoring and maintenance Wireless connectivity for mobile devices and workstations Mobiledevices– smartphones,tablets,and laptops Exchangemailboxadministration Active Directory account creation and management Network drive and printer mappings Diagnosing network connectivity issues for workstations This role involves extended periods of sitting or standing and regular use of computers and office equipment Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $54,000 and $60,000 per year . The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Work Authorization Criteria In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/16/26. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ntiva, Inc.