Customer Experience Specialist
City of Lincoln
City of Lincoln in Carlsbad, CA is seeking a Customer Service Representative (CSR) to act as a liaison, delivering product and service information, addressing inquiries, and resolving issues for customer accounts. The role requires responding via phone, email, or chat and documenting interactions in the CRM. You will maintain knowledge of concrete designs and additives, escalate complex issues, and strive to meet performance targets for response times, satisfaction, and resolution rates while #J-18808-Ljbffr City of Lincoln
Vacancy posted 3 days ago
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