Lead Area Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant ventures are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Region: Wilkes-Barre & Scranton, Pennsylvania (Appalachia Region) Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM or 9:00 AM–5:00 PM EST, based on site needs) Travel: Required — frequent travel between hospitals in the Appalachia region based on coverage needs Priority: High-Priority / Urgent Vacancy What You’ll Do The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. This position is essential to maintaining contractual service levels and operational continuity across the region. Key responsibilities include: Provide on-site coverage across multiple hospital locations, adjusting schedules based on regional needs, call-offs, PTO coverage, and workflow corrections Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff Act as a liaison between facility staff and company leadership, ensuring strong client relationships Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively Support strategic initiatives aimed at improving productivity, workflows, and service quality Oversee daily medical record operations to ensure accuracy, HIPAA compliance, and timely delivery of information Serve as a key resource for complex, urgent, or escalated requests Operational Responsibilities Include: Process medical record and ROI requests accurately, timely, and with strict confidentiality Manage high-volume inbound and outbound calls from patients, providers, and requestors Provide status updates, resolve inquiries, and elevate complex issues when appropriate Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs Review requests, date‑stamp documents, and upload information into HealthSource Monitor queues (HealthSource), shared drives, fax queues, and medical records email to ensure timely processing Scan documentation and update EMRs accurately Create encrypted CDs/DVDs of patient records, maintain chain‑of‑custody documentation, and ensure correct labeling Assist walk‑in patients requesting records by verifying identity and processing disclosures Monitor and complete patient transfers throughout the day Perform high‑level data entry and support quality assurance processes Manage inventory and supplies to ensure uninterrupted workflow Maintain working knowledge of facility software systems and site‑specific workflows Support productivity standards and help minimize operational risk across the region Ensure adherence to HIPAA and privacy regulations at all times Uphold company and customer codes of conduct What We’re Looking For We are seeking a candidate who is: Friendly, professional, and dependable Punctual – attendance is critical in this role Adaptable and comfortable with frequent travel and schedule adjustments A strong communicator (verbal and written) Organized and able to manage multiple priorities effectively Eager to learn and able to master new systems and processes quickly Experienced in leading or supporting a small team (strongly preferred) Motivated to grow within a healthcare or medical records environment Experienced with ROI and EMR systems (required) Requirements High School Diploma or GED Willingness and ability to travel frequently within the Appalachia region Proficiency with computers, email systems, EMRs, and general office equipment Ability to maintain strict confidentiality and adhere to HIPAA regulations Prior healthcare, medical office, HIM, or ROI experience required Supervisory or lead experience strongly preferred Training & Onboarding Datavant DHISC training Hands‑on, role‑specific training during the first 30 days To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr Datavant2