District Fitness Manager

Location: All club facilities
Reports to: Director of Sales & Operations
Oversight: Personal Training Program
Status: Exempt / Full-time

Position Overview

The District Fitness Manger takes the lead in everything they do. You are relentless in pursuit of your goals, set the pace for success and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. You are diligent, determined to inspire, empower and support a culture of success while improving the lives of team members and members. You are Defined Fitness. The District Fitness Manager is responsible for providing leadership and support to our team of Fitness Managers, Personal Trainers, club managers and their clients. You are responsible for the quality of personal training and member satisfaction. Other responsibilities of this position include sales reporting, training, renewal tracking and the personal training education of Fitness Managers, Personal Trainers and other team members. Additionally, you will DRIVE the success of personal training revenue and participate in the overall leadership of the company.


Essential Functions & Responsibilities

• Ensure success of the Personal Training department, group training, financial revenue, employee experience, and member satisfaction across all locations
• Weekly club visits to assess operational effectiveness and provide input and consultation through weekly agendas
• Leading and organizing weekly calls with General Managers and Fitness Managers weekly calls in conjunction with a monthly in-person meeting
• Completing the personal training section of monthly club audits with appropriate feedback to ensure standards and performance metrics improve
• Performance management and timely administration of performance evaluations to foster a positive work environment
• Drive personal training revenue through creation and implementation of initiatives to consistently ensure compliance with company expectations
• Collaborate with Director of Sales & Operations to create and execute growth strategies to increase member participation in various fitness offerings including personal training and team training
• Implement policies/procedures to ensure proper data integrity and analyze financial performance to identify areas for improvement.
• Subject matter expert on field fitness operations and provide consultation on district strategies.
• Partner with the district team to support and execute promotional events and provide direction for all locations
• Consult Senior Leadership team on optimizing personal training staffing levels and schedules to ensure team accountability and growth.
• Partner with General Managers and Fitness Managers to ensure clubs sell personal training packages at the appropriate percentage of penetration to new and existing members
• Provide feedback on the team's professionalism, service, clients, and personal training skills to build and develop the personal training department regarding trainer acquisition and education
• Partner with Human Resources to drive strategic talent plans for recruiting, staffing and talent development of Fitness Managers.

Performance Metrics

• Achieve a minimum of 80% of the set goal for the personal training draft at all locations
• Achieve a minimum of 20% attachment rate on all 3-Pack sales at all locations

Success Factors

• Operational Excellence : Success is measured by improved operational efficiency and effectiveness resulting from regular club visits
• Strategic Leadership: Demonstrated through increased member participation and revenue growth in personal training and small group training offerings through implementation of companywide initiatives
• Collaborative Growth Strategies: reflected in enhanced member satisfaction and increased revenue through collaboration efforts
• Subject Matter Expertise : Evident through informed decision making and effective implementation of initiatives that is provided through consultation and guidance in department
• Effective Communication and Coordination : showcased through streamlined communication and successful execution of corporate initiatives
• Revenue Generation and Compliance : Drive personal training revenue through strategic initiatives and ensure compliance with company expectations. Success is demonstrated through increased revenue and adherence to company standards
• Team Development and Accountability: Develop and grow the personal training team through acquisition, education, and ongoing evaluation. Success is reflected in the growth and professionalism of the team, as well as meeting revenue targets
• Strategic Talent Management : Partner with Senior Leadership team in development of strategic talent plans for recruiting, staffing and developing Fitness Managers that is measured through a strong and capable team that supports Company Objectives.
• Member-Centric Approach: Maintain a thorough understanding of member needs and ensure appropriate use of exercise equipment. Success is demonstrated through high member satisfaction, MXM Scores and retention rates

Qualifications

• Bachelor's degree in exercise science or related field
• Minimum of three (3) years' sales experience with one (1) year sales management experience
• Minimum of five (5) years' work experience in exercise science or related field (i.e. personal training) preferred
• Minimum three (3) years of experience in a supervisory/leadership capacity preferred
• Valid nationally recognized Personal Training Certification and maintained throughout employment
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• PC literate, including Microsoft Office and various other products
• Strong verbal, written, and interpersonal communication skills
• Self-motivated/competitive (driver) with the ability to display energetic and enthusiastic qualities

Physical Requirements

• Must be able to sit for extended periods
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, crouch, stoop, stand, listen, read and write

Benefits

• Bonus incentive opportunities
• Paid Time Off/Sick Leave
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Comprehensive medical, dental and vision plans
• Life / AD&D Insurance
• Long-term disability
• Pet Insurance
• 401(k) retirement plan (subject to eligibility requirements)

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains "at-will".