Account Manager

At Hakimo, we are transforming the physical security industry with AI-powered solutions that help organizations seamlessly monitor, manage, and respond to security events. Our platform integrates advanced machine learning and analytics to modernize traditional security operations into intelligent, proactive systems.

Backed by $32M in total funding from Vertex Ventures, Zigg Capital, Neotribe Ventures, Rocketship.vc, and Carrier Ventures, Hakimo has tripled its customer base across multifamily apartments, car dealerships, construction sites and Fortune 500 enterprises.

What You'll Do

• Own and grow a portfolio of multifamily asset manager accounts, serving as the primary relationship owner from onboarding through renewal
• Build trusted advisor relationships with asset managers, portfolio managers, and property operations leaders
• Drive revenue retention and expansion by identifying upsell, cross-sell, and portfolio growth opportunities across existing accounts
• Conduct regular business reviews focused on client outcomes, security performance, ROI, and portfolio-level business value
• Partner with Pre-Sales, Implementation, Customer Success, Product, and Support to ensure smooth handoffs, rapid time-to-value, and strong long-term client health
• Act as the first escalation point for client issues, coordinating cross-functional resolution and proactively managing at-risk accounts
• Maintain accurate account records, expansion pipeline, renewal forecasts, and customer health insights within the CRM

Requirements

• 5+ years of experience in account management, strategic sales, or client-facing revenue roles, preferably in multifamily real estate, PropTech, or real estate technology
• Proven success meeting or exceeding retention, expansion, renewal, or revenue growth targets in a B2B environment
• Strong executive presence with the ability to manage complex, multi-stakeholder client relationships
• Ability to translate product capabilities into measurable business value and associated ROI
• Working knowledge of multifamily asset management, property operations, or real estate investment workflows
• Strong commercial instincts with experience identifying expansion opportunities, negotiating renewals, and managing account growth
• Self-starter who thrives in a fast-paced, high-accountability startup environment
• Exceptional verbal, written, and presentation communication skills

Nice to Have

• Experience working with institutional, private equity-backed, REIT, family office, or operator-investor multifamily portfolios
• Familiarity with property management platforms or related integrations
• Bachelor’s degree in Business, Real Estate, Finance, or a related field
• Experience representing a company at industry conferences, client events, or executive business reviews

What We Offer

• Huge opportunity for professional growth as we expand across multifamily, new vertical markets, strategic partnerships, and enterprise accounts
• Opportunity to make a real impact at the forefront of AI-driven security innovation
• Competitive compensation package with commission tied to retention and expansion
• Equity stock options
• Comprehensive health and wellness benefits
• Remote-first work environment
• Direct access to leadership in a high-growth, venture-backed company