Program Lead

Role description

Program Lead

Manager II - Consulting

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for a Program Lead with leadership experience across multiple complex enterprise retail implementations from strategy and requirements through deployment and adoption.

The opportunity:
• Provide senior functional leadership to UST and client teams across retail solution requirements, business processes, roadmaps, and solution definition
• Maintain an enterprise-wide view across workstreams, expose dependencies, and identify common capabilities and standardization opportunities
• Align business, product, technology, architecture, delivery, vendor, and operational stakeholders whose priorities may not naturally agree
• Drive merchandising-centered retail strategy and a unified, role-based user experience
• Convert strategic intent into decisions executable at scale and grounded in firsthand delivery experience
• Lead retail business strategy and functional solution direction for enterprise modernization initiatives
• Define future-state retail capabilities, business processes, and operating model implications
• Advise leaders on modernization sequencing, solution priorities, trade-offs, and transformation roadmaps
• Bring an end-to-end perspective across merchandising, item and product management, inventory, replenishment, pricing, promotions, supply chain, warehouse operations, finance, and member or customer operations
• Balance global consistency with practical market, functional, and operating needs
• Lead UST teams on retail solution requirements with emphasis on functionality and business process
• Provide expertise to client teams as they define, validate, and prioritize requirements
• Identify shared capabilities, conflicting assumptions, dependencies, and reuse opportunities across workstreams

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need :
• Minimum 20 years building, deploying, or transforming large-scale retail solutions
• Experience with global or highly distributed retailers and large, interdependent workstreams
• Significant merchandising solution experience with broad understanding of adjacent functions and integrations
• Deep expertise in item and product lifecycle, category and assortment planning, pricing and promotions, inventory, replenishment, supplier management, allocation, and forecasting
• Experience advising executives, functional leaders, product teams, architects, delivery organizations, and third-party providers
• Experience establishing roadmaps and guiding legacy modernization or replatforming decisions
• In-depth knowledge of retail solutions, business processes, operating models, and implementation patterns
• Enterprise thinking across workstreams, capabilities, data, integrations, UX, and operations
• Exceptional stakeholder management, influence, negotiation, facilitation, and conflict-resolution skills
• Strong presentation and consultative selling skills with judgment to tailor messages to executives and practitioners
• Strategic problem-solving and ability to move from ambiguity to actionable direction
• Servant leadership, adaptability, resilience, and comfort across cultures, geographies, levels, and delivery models
• Credibility built through practical execution, not solely frameworks or theoretical best practices
• Ability to recognize downstream effects across supply chain, warehouses, finance, digital channels, data, integrations, and club execution
• Preferred Background:
• Product leader for a commercial retail solution provider
• Senior retail SME, functional architect, practice leader, or head of major retail implementations
• Retail consulting or systems integration leader accountable for enterprise-scale outcomes

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range : $138,000-$207,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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