Help Desk Technician

Required Skills & Experience
• 1-2+ years of experience in help desk or technical support roles.\n• Proficiency in using a ticketing system for managing support requests.\n• Excellent customer service skills with a strong focus on user satisfaction.\n• Strong character, motivation, and a dedicated work ethic.\n• Ability to work independently and as part of a team.\nWill require steel toed boots on their first day

Nice to Have Skills & Experience

Experience with the Cherwell ticketing system is a plus.

Job Description

Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Tilton area. This role involves supporting internal employees’ technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.\nKey Responsibilities:\n• Provide over-the-phone technical support to internal employees across all client locations, with a focus on Portland, OR.\n• Troubleshoot and resolve issues related to Dell and mobile products.\n• Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.\n• Deliver excellent customer service and maintain a high level of professionalism in all interactions.\n• Document and track issues, resolutions, and follow-up actions in the ticketing system.\n• Collaborate with other IT team members to ensure timely resolution of technical issues.\n• Stay updated on the latest technology trends and support tools.