Client Implementation Specialist

ABOUT ROW PARTNERS

Join Row Partners, the first end-to-end PEO built to modernize how companies manage HR, payroll, and benefits. We are looking for people who take pride in being great at what they do, want to be part of something unique, and are excited about improving an industry that is long overdue for change.

If that sounds like you, we would love to talk about joining our team. This position offers a competitive salary, PTO, health, dental, and vision insurance, life coverage, and one of the strongest 401(k) contributions you will find anywhere.

Learn more about us at rowrowrow.io.

THE ROLE

We are looking for someone who is organized, detail-oriented, and comfortable managing a lot of moving pieces.

As our Implementation Specialist, you will own the setup and launch process for new clients across our HRIS, Timekeeping, and payroll systems. You will configure systems, validate payroll setup, manage implementation timelines, keep clients and internal teams aligned, and help ensure each client is fully prepared for their first payroll.

This role is a strong fit for someone who enjoys working in systems, understands the importance of payroll accuracy, communicates clearly, and takes ownership of getting things across the finish line.

WHAT YOU WILL DO

• Set up and configure new clients across HRIS, Timekeeping, payroll, and onboarding systems
• Build and validate payroll settings, earnings, deductions, PTO policies, employee data, and other system configurations
• Customize onboarding forms, workflows, and system settings based on client needs
• Process and review first payrolls to confirm data accuracy and validate setup
• Manage implementation timelines, outstanding items, and client follow-up to keep each onboarding on track
• Communicate clearly with clients throughout implementation and make sure they understand next steps, responsibilities, and deadlines
• Help clients learn and adopt the system by providing clear guidance, walkthroughs, and ongoing support
• Coordinate with Payroll, Benefits, HR, Risk, and other internal teams to ensure implementation requirements are completed
• Use reports and system data to identify missing information, setup issues, and readiness concerns
• Maintain accurate implementation records, documentation, and status updates
• Troubleshoot system and setup issues as they arise
• Identify opportunities to simplify, standardize, and improve the implementation process

WHO YOU ARE

• Highly organized and able to stay on top of multiple clients, deadlines, and outstanding items
• Detail-oriented and comfortable working with payroll data, employee information, and system configurations
• A strong communicator who follows up consistently and keeps people informed
• Comfortable learning, navigating, and configuring complex systems
• Able to manage expectations and maintain trust when challenges or delays arise
• Proactive and solution-focused when something does not look right
• Comfortable coordinating across multiple teams and keeping everyone aligned
• Someone who takes ownership, follows through, and does not let important details fall through the cracks

WHAT WILL HELP YOU SUCCEED

• Experience working with HRIS, payroll, or timekeeping systems
• Payroll processing or payroll implementation experience
• PrismHR experience is a plus
• Experience managing client implementations, projects, or system transitions
• Strong attention to detail and the ability to identify inconsistencies or potential issues
• Comfort using reports and data to track progress, validate setup, and make decisions
• The ability to prioritize work and stay organized when managing multiple implementations at once
• Curiosity, adaptability, and a drive to continuously improve processes

WHY YOU WILL LOVE WORKING HERE

• You will play a direct role in how new clients experience Row Partners from day one
• Your work will have a real impact on whether systems, payroll, and onboarding are set up correctly
• You will work across multiple areas of the business and develop a strong understanding of HR, payroll, benefits, and PEO operations
• You will join a collaborative team that values initiative, ownership, and great ideas
• You will have room to learn, grow, and help improve how implementation is done