Assistant Transportation Manager

KEX Express

Job Description

Position Overview / ????

The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.

????????????,??????? B2B(????)? B2C(????/?????)?? ?????,?????????,???????????????????????????????????????????????,????????????

Key Responsibilities / ????

Transportation Operations / ????

- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.

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- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.

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- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.

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Customer Experience / ????

- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.

- ?B2B?????????????,?B2C???????????????

- Resolve exceptions and customer escalations with urgency.

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- Collect and analyze feedback to improve service standards.

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Vendor & Partner Management / ??????????

- Maintain strong relationships with carriers, 3PLs, and trucking companies.

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- Assist in contract negotiations and track vendor KPIs.

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Growth & Scalability / ???????

- Support transportation capacity planning for rapid business growth.

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- Participate in network optimization (multi-warehouse coverage, linehaul planning).

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- Prepare contingency plans for seasonal surges and market changes.

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Team Leadership / ????

- Supervise coordinators/dispatchers and ensure SOP compliance.

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- Train and mentor team members to build a scalable transportation team.

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- Act as deputy for the Transportation Manager when needed.

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Data & Process Management / ???????

- Use TMS, WMS, CargoWise to manage operations and track performance.

- ??????(TMS?WMS?CargoWise)????????

- Analyze transportation cost, route efficiency, and service quality.

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- Support finance teams with freight audit and cost control.

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Other duties as assigned.

Qualifications & Requirements / ????

- Bachelors degree

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- 35 years of transportation/logistics experience.

- 35???/?????

- Strong understanding of transportation regulations and market operations.

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- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.

- ????????(TMS/WMS/CargoWise)??????

- Excellent communication, problem-solving, and leadership skills.

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- Bilingual English & Chinese strongly preferred.

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Key Competencies / ????

- Scalability & Growth Mindset / ????????

- Customer-Centric / ????

- Operational Agility / ?????

- Leadership / ?????

- Data-Driven Decision Making / ??????

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Vacancy posted 2 hours ago

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