RS Manager - Special Programs

Job Description

Job Description

Akron Metropolitan Housing Authority

Job Title: Resident Services Manager – Special Programs

Reports to: Director of Resident Services

Department: Resident Services

FLSA Status: Exempt

Minimum Salary:  $62,300  Salary consideration is based on education, background, and experience.

AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.

General Purpose:

The primary purpose of this position is to lead special resident and agency programs including the management of the day-to-day operation of AMHA’s non-profit subsidiary, Building for Tomorrow. The incumbent is directly responsible for the implementation and expansion of AMHA’s special programs, specifically in education, health and digital connectivity, and the implementation of the agency and department’s data and evaluation of the programs. In addition, the manager will partner with the agency’s Director of Communications and Philanthropy on grant research, writing, and make recommendations for funding opportunities for long-term sustainability. 

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned .

• Responsible for the day-to-day management for Building for Tomorrow including grant-writing, non-profit compliance administrative duties, and communications. Assists in the orientation of new Building for Tomorrow Board members, create and manage volunteers, and committee members as necessary.
• Oversees assigned programs, special projects, and cross-functional initiatives, ensuring effective implementation of both ongoing services and emerging opportunities.
• Provide support on day-to-day operations and partnerships at the Reach Opportunity Center, especially as it relates to education.
• Supervises data sharing projects, cross-system alignment to determine resident needs and coordinate with partners to determine impactful strategies, including developing programs and securing funding.
• Oversees data and software projects, continuous quality improvement/assurance and strategic planning implementation and outcomes in order to determine resident needs and gaps to identify program and funding needs. Seeks and secures funding as needed.
• Prepares and submits departmental required reports.
• Monitors program budgets and finances, assisting with annual budget creation and maintenance for programs, the department, Tenant Participation Funds (TPF), and Building for Tomorrow.
• Coordinates grant application(s) process by convening appropriate community partners and funders, facilitating the grant writing process, and leading the grant writing efforts in collaboration with AMHA and community partner(s).
• Supervises staff including: hiring, assignment, training, evaluating, and disciplining of employees. Delegates authority and responsibility to staff as necessary to administer fundraising activities and designated department initiatives.
• Sets clear expectations and goals, provides timely feedback and coaches staff on a regular basis.
• Assists the Director of Resident Services in various community outreach efforts that relate to Resident Services and AMHA initiatives as appropriate.
• Utilizes volunteer resources, management and communication skills, and the ability to collaborate and foster inclusiveness among a wide range of people of diverse backgrounds.
• At the direction of the Director of Resident Services, develops and enriches community partnerships and relationships to enhance services to the clients of the AMHA.
• In cooperation with the Director of Resident Services, researches and evaluates AMHA’s involvement in community collaborations. Recommends to the Director of Resident Services involvement where appropriate and assures that AMHA is making meaningful contributions to these efforts.
• Represents AMHA and participates or recommends participation on boards and committees whose purpose directly or indirectly enhances the quality of life of AMHA clients.
• Promote AMHA and Building for Tomorrow by sharing innovative practices and program successes with industry and community partners.
• Represent to AMHA in a professional manner at various community functions, annual meetings, inter-agency workshops, etc.
• Ensures that AMHA’s efforts are recognized in the community and that AMHA has a voice on issues important to AMHA and its clients. Networks between agencies that benefit AMHA.
• Assist with the development and implementation of the AMHA/BFT formal volunteer program.
• Performs other duties as assigned.

Behavioral Competencies:  This position requires incumbents to exhibit the following behavioral skills.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Services: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.

Teamwork: Willingly shares responsibility for work with co-workers, strives to accomplish team goals and objectives. Demonstrates flexibility in balancing job responsibilities and the ability to deal with change. Open to new ideas and approaches.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions or others; listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness: holds oneself personally responsible for one’s own work; does fair share of work.

Dependability/Work Habits: Understands the importance of timeliness and accuracy in the workplace. Maintains a satisfactory attendance record and is consistently punctual. Responds to management direction; follows instructions and completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal: Builds positive and productive relationships with others. Maintains confidentiality and trust.

Problem Solving: Assists in finding solutions concerning problems relating to the job.

Job Competencies:

• Knowledge of AMHA’s policies, procedures, goals, objective, operational entities, requirements, and activities
• Thorough knowledge of funding priorities and collaborative efforts in the community and demonstrated ability to work with foundations and individual donors and businesses to align AMHA/BFT efforts with their priorities
• Knowledge of the needs and attitudes of the physically, socially, and economically disadvantaged, including the youth and elderly population and ability to communicate with individuals of varying social, educational, and economic backgrounds
• Thorough knowledge of community initiatives that relate to AMHA’s Resident Services efforts.
• Ability to exercise initiative, use sound judgment in analyzing situations, and make decisions in a timely manner
• Ability to prepare clear, concise, and accurate reports, correspondence, instructions, and other written materials
• Ability to exercise tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations
• Ability to maintain confidentiality
• Proficient mathematical and statistical skills and ability to understand and interpret data, charts and graphs
• Ability to establish and maintain effective working relationships with employees, tenants, officials, and the general public

Education, Experience and Certifications:

Bachelor’s degree in social work, sociology, psychology or public administration/affairs, or related field. Five years’ experience in multiple program management, community relations/collaborations, and one to three years leading teams, or an equivalent combination of education and experience. Master’s degree or LSW preferred. Must possess a valid Ohio driver’s license and be insurable under AMHA’s policies.

Computer Skills:

To perform this job successfully, an individual should possess strong computer skills and be proficient in Microsoft Office applications. Familiarity with fundraising and case management databases is desirable. Must be able to learn other computer software programs as required by assigned initiatives.

Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.

Working Conditions:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office Environment

Community Involvement

Monday - Friday 8:00am - 4:30pm