Dispatcher

life insurance, vision insurance, parental leave, paid time off, sick time, long term disability, tuition reimbursement Dispatcher Req #: 0000262485 Category: Security Status: Full-Time Shift: Evening Facility: RWJBarnabas Health Corporate Services Department: Security Administration Pay Range: $24.20 - $31.39 per hour Location: 95 Old Short Hills Road, West Orange, NJ 07052 Job Title: Dispatcher Location: SBC Corporation Department Name: Security Administration Req #: 0000262485 Status: Hourly Shift: Evening Pay Range: $24.20 - $31.39 per hour The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Corporate Security Dispatcher serves as an important part of the Security team by staffing the Security Communications Center and supporting the communication, coordination, and operational activities of the Corporate Security Team. This role combines strong communication, organization, technology skills, situational awareness, and critical thinking to help maintain a safe and secure environment for patients, visitors, staff, and healthcare operations. The Security Dispatcher monitors security and life-safety systems, coordinates responses to incidents and alarms, dispatches Security personnel and equipment, communicates with internal departments and external emergency responders, and maintains accurate security records and reports. The ability to remain calm and organized in a fast-paced environment, quickly adapt to changing circumstances, and communicate effectively across a highly matrixed organization is critical to success in this position. As a Corporate Security Dispatcher, a typical day might include the following: Continuously monitoring CCTV, access control, fire alarm, and other security systems to identify potential threats, safety concerns, or system breaches Monitoring and responding to security and fire alarms by assessing situations and initiating appropriate actions, including dispatching Security personnel or contacting emergency services Serving as a central communication point for the Security team by relaying information through radio, telephone, email, and other communication systems Coordinating and dispatching Security personnel and equipment to incidents, problem areas, and other locations requiring assistance Coordinating with local police, fire departments, emergency medical services, and other emergency responders during security incidents, medical emergencies, fires, natural disasters, and other critical events Using access control systems, CCTV management systems, and visitor management systems to support daily Security operations Maintaining accurate and detailed logs of security events, alarms, incidents, communications, and actions taken Preparing incident reports, data summaries, and recommendations for Security leadership and management Reviewing, assessing, and analyzing security-related data using Microsoft Excel to identify trends, patterns, and areas requiring attention Using advanced Microsoft Excel skills, including pivot tables, to organize and analyze operational and security data Managing radio and telephone communications and maintaining accurate call logs Supporting key control activities and maintaining appropriate documentation Supporting Security operations by coordinating incoming and outgoing shipments and other communications center activities Learning and utilizing new security technologies and systems as they are implemented Maintaining a highly organized and professional approach while responding quickly to changing priorities and operational needs The Corporate Security Dispatcher role might be for you if: You remain calm, organized, professional, and focused in a fast-paced Security Communications Center You can quickly assess changing situations, prioritize competing demands, and take appropriate action while maintaining a positive attitude and strong work ethic You communicate clearly, efficiently, and professionally with Security personnel, leadership, hospital staff, patients, visitors, emergency responders, and external agencies You have strong critical-thinking, problem-solving, multitasking, and decision-making skills You are comfortable monitoring multiple systems simultaneously, including CCTV, access control, fire alarm, and visitor management systems You are highly organized and detail-oriented when maintaining logs, documenting incidents, preparing reports, and managing operational information You are highly proficient in Microsoft Office, particularly Microsoft Excel, Word, Outlook, and PowerPoint You have advanced Microsoft Excel skills and are comfortable quickly creating and using pivot tables to analyze and present data You are comfortable learning new technology and adapting to new security systems and operational tools You have experience working in a Corporate Security, Hospital Security, Contract Security, Command Center, or Security Communications environment You can communicate effectively across a highly matrixed organization and collaborate with multiple internal departments and external emergency response agencies You are committed to helping protect people, property, information, and the quality of the healthcare environment This is a Full Time position with multiple 8-hour shift opportunities. To be considered for this opportunity, you should have at least two years of security dispatch or command center operator experience. A Bachelor's Degree in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or a related field is preferred. Experience working in a Corporate Security, Hospital Security, or Contract Security department is also preferred. Excellent administrative, organizational, written, and verbal communication skills are required. You must be highly proficient in Microsoft Word, Outlook, Excel, and PowerPoint, with expert-level Microsoft Excel skills, including the ability to quickly create pivot tables and analyze data. You must be results- and goal-oriented with strong critical-thinking and multitasking capabilities and the ability to communicate effectively and efficiently across a highly matrixed organization. Bilingual or multilingual language skills are strongly preferred depending on facility needs. Membership in a professional security organization, such as ASIS International or the International Association for Healthcare Security and Safety (IAHSS), is also preferred. Benefits and Perks: Paid Time Off, including vacation, holidays, and sick time Retirement plans Medical and prescription drug insurance Dental and vision insurance Disability and life insurance Paid parental leave Tuition reimbursement Student loan planning support Flexible spending accounts Wellness programs Voluntary benefits, including pet insurance Community and volunteer opportunities Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more Choosing RWJBarnabas Health RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, RWJBarnabas Health advances innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health is committed to making a meaningful impact in communities throughout New Jersey by improving the health of local residents while creating educational and career opportunities. The organization understands the growing and evolving needs of New Jersey residents and works to enhance coordination for complex health conditions while improving community health through local programs and education. Equal Opportunity Employer At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health