Customer Service Representative

Customer Service Representative Pro-Tech Air Conditioning and Heating, a locally owned and operated company, has been serving Santa Fe and the surrounding areas since 2008. We pride ourselves on our outstanding, prompt, and reliable services that will meet the unique heating and air conditioning needs of any family, individual, or business. Position Summary In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations. Pay up to $26 per hour - depending on experience Hours Monday - Friday 7:30am - 4:30pm, some overtime may be required Required Qualifications 3+ years of experience working in dispatching or customer service role Bilingual preferred but not required Geographical knowledge of service area or map reading skills Operate a multi-line phone system Strong data entry skills Ability to multi-task Highly organized and able to work independently Excellent customer service skills Exceptional written and verbal communication Knowledge with dispatch software - FieldEdge preferred Mechanical Aptitude and/or knowledge of HVAC Industry Proficient in Word, Excel, Outlook Data management skills Goal-directed Problem-solving ability NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE #J-18808-Ljbffr