Technical Project Manager

Description Technical Project Manager - (US - Remote) Expertly advance talent, from candidates to co-workers. At Symphony Talent, we're all about people-connecting, inspiring, and hiring them for jobs that transform their lives and our clients' organizations. Our human approach, synergistic technology, and brand solutions deliver the outcomes you care about - from reach to retention - by coordinating talent leaders and their teams and enabling them to improve and advance continually. Symphony Talent supports more than 900 clients worldwide, including the world’s leading brands. Its headquarters are in New York, London, Bangalore, and Belfast, with over 200 multinational employees. What Are We Looking For? We are seeking a highly motivated Technical Project Manager to join our Global Client Support Team. The ideal candidate is an energetic, organized professional with a strong passion for delivering exceptional client experiences. This individual will leverage their project management expertise, relationship-building skills, and technical acumen to drive internal and external clients to excellence.

Key Responsibilities

• Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties.
• Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities.
• Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
• Assist in the definition of project scope, objectives, and business analysis.
• Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility.
• Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables.
• Manage and communicate project status per defined cadence.
• Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients.
• Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools.
• Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product.
• Contribute and support organization quarterly goals.
• Ownership of technical project plan and coordination with client program work plan.
• Maintain quality client relationships and be the trusted client advocate.

Requirements Experience/Skills Needed:

• 5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant
• Experience with applicant tracking systems and or candidate recruitment marketing systems
• Experience developing system and processes to create operational efficiencies
• Previous experience interfacing with clients in a technical project management/business analyst capacity
• Experienced and comfortable interacting with all levels of management and roles within the client organization
• Ability to effectively prioritize and elevate client issues as required
• Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
• Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
• High-level understanding of SaaS, web development, and data integrations is a plus

Additional Benefits

• Competitive base + variable compensation, unlimited PTO
• Great benefits package, including a 401(k) plan, paid child leave & wellbeing offerings
• Learning & growth programs
• Open, collaborative culture Only candidates with proper permits to work in the United States can be considered. Symphony Talent is committed to equality of opportunity in employment. It has been and will continue to be the policy of Symphony Talent to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, marital status, pregnancy, childbirth or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, and compensation. Symphony Talent is committed to a drug-free workplace.