Online Operations - Support Specialist I

Online Operations - Support Specialist I

Support Specialist I 1-2 years of experience are required. The position requires 100% onsite work in Redmond WA during core business hours, and is not eligible for hybrid work. Business-necessary travel will be expected to Seattle, Bellevue, Redmond offices. The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the SS1 will be responsible for building and maintaining strong, long-lasting customer relationships.

Support Engineer Responsibilities As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface. This position requires familiarity with cabling network racks and may involve some repetitive tasks. You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs. Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.

Minimum Qualifications:

• Experience implementing technology
• Ability to quickly learn new technologies
• Strong computer skills, especially proficiency with the Microsoft Office Suite
• Strong and proactive work ethic
• Excellent oral and written communication skills
• Ability to understand and communicate technical information to non-experts
• Typing speed of at least 50 words per minute
• Ability to regularly lift 30 lbs (computers and associated equipment)
• Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
• Ability to provide own vehicle transportation for travel between support sites
• Ability to stretch arms to sort through cables
• Ability to utilize a step stool to reach cable trays and racks

Top 3 must-have:

• Prior operating system experience with Windows, Microsoft Office Suite and Linux
• Basic network troubleshooting skills
• Critical thinking skills: self-driven, self-starter personality

Good to have skills:

• Ability to work independently and in groups
• Ability to lift at least 30 lbs
• Ability to type 50 words per minute

Preferred Qualifications:

• Two or more years of experience in a research environment
• Two or more years of experience in a data center or related field
• Knowledge of Linux and server hardware support
• Knowledge of networks and related hardware support
• Basic knowledge of networking and troubleshooting