Quality Assurance Manager

# Quality Assurance ManagerColumbus, OH 43215## OverviewPosition TypeFull Time## Description**Quality Assurance Manager****What You’ll Do:**The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance.The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.**The Company You Will Join:**At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.**What You’ll be Responsible for:****Quality Assurance & Site Inspections*** Conduct routine site quality assurance reviews across the portfolio.* Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.* Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.* Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.* Identify recurring deficiencies and operational breakdowns.* Develop scalable solutions that eliminate repeat failures.**Operational Excellence & Standards*** Create and refine inspection protocols, scorecards, and reporting tools.* Ensure consistency in execution across all communities.* Support standardization of best practices in facilities, safety compliance, and resident experience.**Maintenance & Asset Condition Oversight*** Assess preventative maintenance programs and work order trends.* Review site-level maintenance practices to ensure long-term asset preservation.**Documentation & Reporting*** Maintain centralized quality assurance documentation and reporting systems.* Track implementation of corrective actions and verify sustained improvement.* Produce detailed inspection reports with actionable recommendations.* Track trends across the portfolio, including recurring deficiencies and improvement opportunities.* Deliver executive-level summaries on asset condition, risks, and quality performance metrics.* Translate site observations into data-driven insights that inform operational strategy.**Training & Stakeholder Collaboration*** Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.* Coach teams on improving execution and preventing recurring issues.* Develop and deliver training programs on quality standards and process adherence.* Serve as a mentor to help teams build long-term capability rather than dependency.**Process Improvement*** Develop and refine quality assurance programs tailored to multifamily operations.* Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.* Partner with leadership to drive repeatable, scalable quality processes across the portfolio.* Other duties as assigned.**What Success Looks Like:*** Measurable improvement in quality across the portfolio.* Significant reduction in repeat maintenance issues and recurring deficiencies.* Improved work order trend data and decreased preventable issues.* Strong, collaborative alignment between teams and leadership.* Clear executive visibility into asset condition, risks, and quality performance.* Teams that demonstrate improved capability, accountability, and ownership of standards**Qualifications and Skills:*** High school diploma or equivalent required, bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.* 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.* Strong construction background preferred.* Experience in multifamily required; additional experience in hospitality a plus.* Demonstrated ability to analyze operational data, including work order trends and performance metrics.* Ability to read and interpret construction drawings and building documentation strongly preferred.* Proficiency with property management and project management software.* Exceptional eye for details and high-quality standards.* Coach mindset with the ability to influence behavioral change.* Highly organized, self-directed, and comfortable operating across multiple sites.* Strong written and verbal communication skills, with the ability to build trust across the organization.**Perks and Benefits:*** Retirement plan and company match* Full suite of health benefits* Philanthropic opportunities and engagement* Parental and family leave*#LI-P1* #J-18808-Ljbffr