Content Review Operations Specialist

Job Description

Job Description

Job Overview:

Pay Range: $63.90hr - $68.90hr

Requirement/Must Have:

• Bachelor's degree or equivalent experience.
• 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
• Practical experience using content management and review/approval platforms such as Veeva Vault PromoMats or similar tools as a key system for digital asset workflows.
• Strong interpersonal skills with demonstrated experience in customer/stakeholder support, problem-solving, and managing feedback.
• Excellent organizational, multitasking, and analytical capabilities, with a proven track record of handling day-to-day administrative and operational tasks.

Responsibilities:

• Serve as an operational touchpoint for content approval workflows, supporting parts or totalities of materials undergoing medical, legal, and regulatory review processes.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and maintaining reference libraries.
• Validate and steward content metadata and business rules in support of modular content product standards and campaign alignment.
• Partner with Content Review Operations Coordinators and leads to support continuous improvement and operational efficiency across the review cycle.
• Act as a primary operational point of contact for end-user support, enabling users to navigate Veeva Vault PromoMats (VVPM).
• Address day-to-day inquiries regarding platform user access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, address, or escalate user tickets and technical inquiries to the appropriate teams as needed.
• Guide users to relevant documentation, Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
• Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
• Build and maintain effective working relationships with internal stakeholders, regional affiliates, and external agency partners.
• Tailor communications to explain business processes and technical workflows clearly to non-technical audiences.
• Facilitate smooth collaboration between global and local teams, incorporating feedback to ensure clarity and alignment.

Nice to Have:

• Experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
• Certification in Veeva Vault Platform or similar content review tool admin certifications.
• Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.
• Adaptive, agile mindset with an interest in continuous process improvement.

Skills:

• Veeva Vault PromoMats.
• Digital Asset Management.
• Content Operations.
• Claims Management.
• Metadata Alignment.
• MLR Review Lifecycles.
• Project Coordination.
• Stakeholder Management.
• Technical Support.

Qualification And Education:

• Strong foundation in digital asset management, content review support, or content operations.
• Strong customer service and problem-solving skills.
• Ability to guide stakeholders through technical and operational workflows with clarity.
• Strong verbal and written communication skills.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.