Service Writer/Advisor

About Bobcat of the Rockies: Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit and get to know who we are. Bobcat of the Rockies - Golden is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service, and a willingness to learn our business. Monday-Friday work week / Day Shift Guaranteed Hourly Wage Position - No More Flat Rate! $25-30/hour plus bonus, negotiable based on experience. Responsibilities Schedule service appointments and coordinate shop workload to maximize technician productivity and efficiency. Manage technician workflow by monitoring the progress of each repair and ensuring jobs move through the shop in a timely manner. Open repair orders, prepare estimates, obtain customer approvals, and accurately complete and close work orders. Communicate with customers by phone and text to provide repair updates, estimates, approvals, timelines, delays, and equipment completion status. Answer inbound phone calls and direct customers to the appropriate department when necessary. Gather detailed information from customers to accurately identify equipment concerns and document repair requests. Coordinate with technicians to ensure repair information is accurate, additional repairs are communicated promptly, and labor is properly documented. Work closely with the Parts, Rental, and Sales departments to support customer needs and ensure timely completion of repairs. Coordinate parts availability with the Parts Department to minimize equipment downtime. Review completed repairs with customers, explain work performed, and answer questions regarding invoices and service recommendations. Maintain accurate customer, equipment, and service records within the dealership management system. Resolve customer concerns professionally while providing exceptional customer service and building positive customer relationships. Maintain a clean, organized, and safe service office while following all company safety policies and procedures. Assist in meeting shop productivity, efficiency, and customer satisfaction goals. Stay informed on Bobcat products, service procedures, and dealership policies to provide accurate information and support. Perform other duties as assigned by management. Qualifications Positive outlook and excellent communication, both verbal and written Excel in a high volume fast paced environment Creative problem solver Excellent customer relations skills Good computer and systems knowledge Experience with construction or ag equipment preferred Familiarity with the inner workings of a service drive Must be able to pass a drug screen Valid driver's license in good standing is preferred Bilingual in Spanish is a plus Physical Requirements Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects Physically able to operate construction equipment and forklifts Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis Occasionally exposed to weather conditions, fumes, and loud noise Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift. Benefits Health, Vision, and Dental Insurance Boot and Safety Glasses Reimbursement Christmas Savings Program Paid Vacation and Flex Time Matching 401K Plan Profit Sharing and Bonus Program Short and Long-term Disability Company Paid Life Insurance Critical Care and Accident Insurance Employee Assistance Program Paid Training Many opportunities for advancement (We prefer to promote from within) Family friendly company Application review will begin on October 2nd. This announcement will remain open until October 15th. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr