Security Duty Officer

Duties and responsibilities Maintain a visible, professional, and reassuring presence in guest-facing areas, delivering a warm and personalised welcome and departure experience. Assist guests and visitors at all times, balancing attentive service with a strong security focus. Carry out patrols of guest floors, public areas, back-of-house areas, and the hotel perimeter to identify and address potential risks. Monitor public spaces, access points, and hotel surroundings to maintain a safe, secure, and welcoming environment. Control access to the hotel guest and staff entrances, ensuring only authorised individuals enter the premises. Respond calmly and professionally to incidents, accidents, emergencies, or criminal activity, following appropriate procedures. Complete accurate incident reports, written statements, and records with discretion and accountability. Promote and uphold safety regulations, including fire safety, smoking restrictions, and accident prevention. About you You will have previous experience in a security role, ideally within a hotel or luxury hospitality environment. You will be professional, and guest-focused, with a strong understanding of safety, security, and luxury service standards. You will be visible and approachable in guest areas, creating a reassuring presence while delivering warm, personalised service. The candidate should be calm under pressure, observant, and proactive in identifying and responding to potential risks. A valid SIA licence and First Aid certification are highly advantageous. Shift pattern: This role operates mainly on a rotating 4 on, 4 off schedule, covering both day and night shifts. Benefits 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty in our colleague restaurant Uniform provided and laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide #J-18808-Ljbffr Hyatt Hotels Corporation