Prepared Foods Lead - Union - AVAILABILITY REQUIRED 6AM TO 9PM

Prepared Foods Lead

At Metropolitan Market, we believe food brings people together, and that's why it is at the heart of everything we do. As a premier grocery retailer in the Puget Sound region since 1971, we have spent over 50 years serving our communities as a best-in-class destination known for our fresh, high-quality, and innovative offerings.

Our team is driven by a shared commitment to legendary service. Whether serving guests on the sales floor or working behind the scenes, we bring sincerity, care, and attention to detail to every interaction. Our stores are built on exceptional quality and guest service standards, creating an environment where team members take pride in their work and the impact they have every day.

Assists with the execution of Prepared Foods department operations and work. Prepares, stocks, cuts, weighs and wraps department products. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.

Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.

Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.

Demonstrates a solutions-oriented approach to problems or concerns.

Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.

Gives and receives feedback in a constructive manner demonstrating company "Speak Up & Listen" culture. Responds to feedback in order to improve performance.

Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.

Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.

Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.

Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

Prepares Prepared Foods department for store opening and closing.

Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.

Guides the work of department staff, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.

Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.

Merchandises and maintains Prepared Foods cases and stations.

Prepares, wraps, weighs, tares, prices and presents Prepared Foods department products.

Processes customers' special and made-to-order items accurately and expeditiously.

Assists with food preparation and production.

Stocks, rotates and faces products with attention to product quality and expiration dates.

Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.

Ensures customer special orders are accurately placed and delivered.

Maintains cleanliness, organization and rotation of all areas, products and supplies.

Maintains accurate pricing and signage that meet merchandising standards.

Follows company procedures for processing invoices, transfers and credits.

Handles damaged and spoiled product according to company policy.

May participate in other activities, such as inventories, holiday and event planning.

Maintains awareness of current ads, promotions, holidays and events.

Demonstrates excellent knowledge of products throughout the department and understanding of culinary terminology, product labelling and common dietary restrictions.

Notifies department manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

This position works at a medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

Frequently required to use hands and wrists for grabbing, twisting and pulling.

Performs other tasks and duties as assigned.

*Medium* means the worker can occasionally (1 33%) lift 50 pounds and can lift or carry objects weighing up to 25 pounds frequently (34 66%).

Previous customer service, food service, retail or grocery experience required.

Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Knowledge of retail grocery Prepared Foods, Deli or food production department and / or similar restaurant, caf or food industry experience required.

Previous supervisory experience preferred.

Entry level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software preferred with skills to learn new software and computer programs.

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Competitive pay

20% team member discount

Medical, dental, vision insurance (very low cost to team members)

Health savings accounts (subject to qualified medical plans)

Flexible spending arrangements (subject to qualified medical plans)

Company-funded disability and life insurance

Employee Assistance Program available to all team members

Retirement plans available to all team members

Generous paid time off benefits

Sick/safe leave provided consistent with local and state requirements

Reduced cost ORCA Card program for King County team members

Education support

Career development opportunities

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, national origin, creed, religion, sex, age, genetic information, marital status, sexual orientation, gender identity, veteran or military status, sensory, mental, or physical disability, whether actual or perceived, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, or any other bases protected under applicable local, state, or federal law.