B2B Escalation Specialist - Strategic Customer Care

WCL Group

WCL Group in Plano, TX is seeking an Escalation Specialist to ensure satisfaction for B2B channel customers. You will work on complex escalations, coordinate with field ops, product support, and sales teams, and document cases in SharePoint for trend analysis and process improvement. The role requires a high school diploma or equivalent, with a preference for a Bachelor's degree and background in appliance warranty claims. #J-18808-Ljbffr WCL Group

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Vacancy posted 3 days ago

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