B2B Escalation Specialist - Strategic Customer Care
WCL Group
WCL Group in Plano, TX is seeking an Escalation Specialist to ensure satisfaction for B2B channel customers. You will work on complex escalations, coordinate with field ops, product support, and sales teams, and document cases in SharePoint for trend analysis and process improvement. The role requires a high school diploma or equivalent, with a preference for a Bachelor's degree and background in appliance warranty claims. #J-18808-Ljbffr WCL Group
Vacancy posted 6 days ago
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