Retail Sales Associate

Retail Sales Associate

The Grand America, Salt Lake City is one of several properties within Grand America Hotels & Resorts. Grand America Hotels & Resorts is a collection of destinations across the American West – built with intention, shaped by the land, and preserved by the people who keep the spirit of our mission alive. For generations, travelers have ventured across the American West – drawn by wide-open landscapes, mountain air, and the promise of what's just beyond the next turn. We've walked those same roads, inspired by desert light and prairie skies, by peaks that touch the clouds and cities where the West was built. In the places that moved us most, we created something lasting; hotels and resorts where the journey pauses, where you can settle in and belong, if only for a night.

The Retail Sales Associate provides exceptional customer service in the hotel's retail shops, offering guests a memorable shopping experience. The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

Responsibilities:

• Promote sales by using suggestive selling techniques.
• Ensure that the shop is kept clean and that displays are attractively merchandised to promote sales.
• Ensure all assigned inventory counts are accurate.
• Protect assets against losses and shoplifting.
• Handle all cash transactions accurately.
• Follow proper procedure for credit card and room charge transactions and obtain proper i.d. and department information for all employee discounts.
• Adhere to the hotel cash handling policy.
• Practice proper register operation procedures.
• Upload register configuration daily.
• Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
• Maintain constant communication line with gift shop manager in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction.

Qualifications:

• Previous experience in retail, customer service, or hospitality required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with POS systems and basic cash handling procedures.
• Flexibility to work varying shifts, including weekends and holidays.