Senior Business Analyst

We are seeking a senior, business-facing Business Analyst to lead requirements definition and backlog ownership for digital eCommerce and EHR-connected solutions serving eye care professionals (ECPs). This person acts as the connective tissue between senior business stakeholders and a technical delivery team. Their defining strength is the ability to translate business needs into a clean, well-structured, business-readable product backlog user stories that any stakeholder (Business, QA, Development, UX) can pick up and understand while running an efficient Agile cadence and keeping delivery on time, on scope, and transparent to leadership.

Key Responsibilities
• Requirements & Backlog Ownership:
• Elicit, analyze, and document business requirements through structured workshops and interviews with Directors, VPs, and business leaders.
• Author clear, business-oriented user stories that express business intent rather than pure technical implementation.
• Decompose large or bundled requirements into small, independent, testable stories organized around discrete user actions (Create, Edit, Remove, Submit, Review).
• Maintain a clear backlog hierarchy Epic Feature User Story Task keeping unrelated capabilities (e.g., Bulk Order, Order Streamlining, Walkout) cleanly separated.
• Write precise acceptance criteria in Gherkin (Given / When / Then) to drive shared understanding and support test automation.
• Maintain a single backlog that reads clearly for Business, QA, Development, and Design alike.
• Agile Delivery & Facilitation:
• Facilitate Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Own sprint cadence and flow; identify and remove impediments; protect the team's focus.
• Coach the team and stakeholders on Agile practices, story quality, and definition of ready/done.
• Track and communicate sprint health (velocity, burndown, throughput).
• Delivery Management & Stakeholder Communication:
• Own the delivery roadmap, milestones, and timelines; manage scope and change control.
• Proactively identify, log, and mitigate risks, issues, and cross-functional dependencies.
• Provide concise, insight-driven status reporting that translates delivery detail into business-relevant terms.
• Coordinate across business, engineering, QA, and design to keep commitments aligned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Experience: 10+ yrs

Qualifications
• 10+ years as a Business Analyst on Agile software delivery teams, with demonstrable experience authoring business-facing user stories and acceptance criteria.
• Proven command of Agile artifact structuring (epics, features, user stories, tasks), strong story-slicing discipline, and fluency in INVEST principles.
• Hands-on experience authoring Gherkin (Given / When / Then) acceptance criteria.
• Experience as a Scrum Master and/or facilitating Agile ceremonies for a delivery team.
• Delivery management experience: roadmaps, risk/issue/dependency management, and executive status reporting.
• Excellent stakeholder communication; confident engaging senior business leaders and facilitating cross-functional teams.
• Proficiency with backlog tooling (e.g., Jira, Azure DevOps) and collaboration tools (e.g., Confluence).
• Native-level command of written and spoken English, with exceptional writing skills clear, precise, business-readable documentation is the primary measure of success in this role.

Preferred Qualifications
• Experience in Pharma / Life Sciences or digital health, ideally with eCommerce and/or EHR-connected products.
• Familiarity with the eye care / optometry domain and ECP-facing workflows.
• Awareness of regulated-environment considerations (e.g., data privacy / HIPAA for EHR; GxP and validation awareness).


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.