IT Support Analyst Level I
GRAND CANYON UNIVERSITY
- # IT Support Analyst Level IApplylocations: AZ Phoenixtime type: Full timeposted on: Posted Yesterdayjob requisition id: R000067100****Primary Responsibilities /Accountabilities/ Essential Functions:****1. Actively respond to teammates’ request for guidance or assistance in chat.2. Assist with new technician training and assimilation3. Create tickets for every call, documenting issues with all notable information. If an escalation is required, assign to the appropriate team or technician4. Follow up on open tickets to ensure SLA timeframe is being met and contacts end users for further troubleshooting 5. Provide/Remove Access Based on Employment Status6. Discover and Document Processes for New Applications or Procedures7. Mentor student worker sub team, review calls and tickets for performance feedback after being on the team for 6 months8. Perform remote troubleshooting through diagnostic techniques and asking pertinent questions, ascertain reason for the call and determines the best solution based on the issue and details provided by customers9. Provide Audio-Visual support for classrooms, company events, and meetings10. Provide support for student networking, cox cable, and student hardware repairs11. Multi-company technology support for employees of GCE, GCU and Orbis12. Research Issues Through Available Resources13. Respond and Prioritize incoming phone calls, tickets, and e-mail requests for assistance from users experiencing problems with computer-related technologies14. Triage Support Tickets while assisting employees via remote session or phone15. Other duties as assigned.****Equipment Used and Responsibility***** MS Office Suite* Active directory, network printing, scanning/imaging, client computer, basic and routine office software, email, client/server, Windows operating systems, Mac operating systems and telecommunications* Basic networking and TCP/IP configurations* Desk Management and Security Suites****Supervisory Responsibilities****None****Experience/ Education***** College degree in computer sciences, information technology or information systems preferred.* One (1) year hands-on work experience working with Mac and PC based hardware, software, networking components in a multi-platform, client/server environment using LAN and/or WAN technologies preferred, preferably in a customer service role assisting with diagnosing technical problems.* Related technical certifications are helpful but not required.* Must work outside of normal business hours and rotating shifts* Must pass pre-employment background investigation.****Physical Requirements:***** Sitting: 6-7 hours a day* Standing: 1-2 hours a day* Walking: 1-2 hours a day* Lifting: Occasionally* Carrying: Occasionally* Pushing: Occasionally* Bending: Occasionally* Squatting: Occasionally* Kneeling: Occasionally* Climbing: Occasionally* Reaching: Occasionally* Grasping: Frequently* Fine Eye to Hand Coordination: Continuously* Driving: Rarely* Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.### About UsAt Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.For assistance with your job application please use our External Candidate Job Application Guide.All staff candidates will be asked to review GCE’s staff expectations as part of the application process.Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.
- J-18808-Ljbffr GRAND CANYON UNIVERSITY
Vacancy posted 4 days ago
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