Clinical Program Manager

Clinical Program ManagerThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.The Clinical Program Manager provides integrated leadership across program management, clinical services, and compliance to ensure high-quality, trauma-informed care for clients with early-stage mental health needs. The role combines implementation of program plans and procedures with hands-on oversight of SMHS billing, documentation quality, staff supervision, and community partnership — all within the regulatory framework of ACBHD's EI model and Medi-Cal requirements. The role will supervise 2-5 staff.The ideal candidate has been licensed for 2+ years, has a deep understanding of the MediCal environment, strong program management and supervisory skills, and is excited to build systems that create equitable access and care for underserved communities.Major Responsibilities:Program Management & LaunchWork with office senior leadership to implement IRC's EI SMHS program in accordance with ACBHD's EI program model, including staffing models, service workflows, and documentation systemsEstablish and maintain program policies, procedures, and operational infrastructure in compliance with BHSA regulations and ACBHD contracting requirements for FY 26/27 and beyondTrack program performance against ACBHD productivity standards (30% direct service for Outreach; 30% for Treatment) and the 50% Medi-Cal billable services threshold required in Year 1Drive continuous quality improvement and sustainable program growthMedi-Cal Billing, Compliance & Quality AssuranceIn collaboration with Finance team, ensure accurate use of HCPCS codes (e.g., H2017, H2019, T1017) and correct application of provider type and modifier rulesEnsure documentation practices align with Medi-Cal SMHS requirements and withstand audit scrutiny, including treatment plan linkage, credential-appropriate service coding, and progress note standardsConduct regular audits of case files, billing records, and service documentationCollaborate with IRC finance and compliance teams to resolve discrepancies and prepare for monitoring reviewsStaff Supervision & Clinical OversightSupervise program staff, including ASWs, Mental Health Rehabilitation Specialists (MHRS), and other direct service providersProvide clinical oversight of assessments, treatment plans, and case documentation; facilitate case conferences and support clinical decision-makingEnsure case documentation meets Medi-Cal SMHS standards; take full responsibility for case conferences, treatment plan compliance, and clinical decision-makingSupport staff development through training, coaching, consultation and skill-building focused on documentation standards, SMHS compliance, and trauma-informed practiceEnsure all services meet licensing, ethical, and regulatory standards and are delivered in a culturally responsive and linguistically appropriate mannerLead crisis interventions including independent decision making on client safety interventions and APS/CPS reporting.Funder & Partner RelationsCoordinate with ACBHD program staff on EI model requirements, monitoring benchmarks, and billing transition timelines; serve as a key day-to-day point of contact with Alameda County Behavioral HealthDevelop and maintain working relationships with community providers, managed care organizations, and other referral and service partnersParticipate in external coalitions, working groups, and county stakeholder meetings on behalf of IRCDirect Services (as applicable)Maintain a small caseload if appropriate to program needsJob Requirements:Education:Active and unrestricted licensed Clinical Social Worker (LCSW) in good standing with the California Board of Behavioral Sciences (BBS)Eligible to be an approved clinical supervisor in California (licensed for 2+ years in the state of CA)Work Experience:2+ years post-licensure experience providing clinical mental health services, ideally within a MediCal setting2+ years supervising staff1+ years managing programsDemonstrated experience with new project development and implementation preferredSkills & Competencies:Experience with Alameda County's behavioral health system, ACBHD contracting processes, or county-funded SMHS programsDeep knowledge of SMHS billing practices: HCPCS codes, Medi-Cal documentation standards, provider type credentialing, and county contract complianceStrong understanding of policies and procedures governing behavioral health, preferably in Alameda CountyExperienced with community outreach and engagement, including with schools, FQHCs, community-based organizations, and other human and social service providersStrong quality assurance and audit skills; able to identify billing and documentation compliance risks and build systems to address themEffective supervisor with the ability to develop staff across a range of credentials and experience levelsExperience working with refugees, immigrants, or other forcibly displaced populations preferredExperience with MAA billing or Medical Administrative Activities a plusAnalytical and systems-oriented; comfortable with financial modeling, productivity tracking, and program dataExcellent written and verbal communication skills, including experience representing programs to funders and county partnersCommitment to trauma-informed, culturally responsive, and client-centered careProficient in Microsoft Office (especially Excel); experience with EHR/billing platforms a plusLanguage SkillsRequired: English fluencyPreferred: Bilingual, preferably in Spanish, Arabic, Dari, Tigrinya, or other language spoken by the Alameda County refugee and immigrant communityKey Working Relationships:Reports to: Director with dotted line to Health and Safety Technical UnitDirectly Supervises: Clinical and program staff (ASWs, MHRS, and others as the program grows)Internal Contacts: IRC RAI staff, technical advisors, finance and compliance teamsExternal Contacts: ACBHD (primary county partner), community behavioral health providers, managed care organizations, fundersCompensation: (Pay Rate: $95,642-$100,079/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 2