Patient Access Representative

Job Overview & Responsibilities

Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity.

Competitive compensation with ability to earn performance-based incentives

Professional development through strategic internal platforms

Opportunity for career progression with a nationwide physical therapy practice

Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Representative

Schedule patient appointments across clinics based on provider availability, patient needs, and location.

Deliver a high-quality, patient-first experience while assisting with questions and providing support.

Accurately document scheduling activity and coordinate with internal teams to resolve issues.

Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Strong communication, collaboration, and customer service skills.

Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.

At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

~1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.

~ Experience using EMR systems and scheduling platforms strongly preferred.

Full Time: Mon-Fri (schedule varies)

~100% remote position supporting our Novant partnership in the Charlotte Metro area

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.