Automotive Service Advisor ASM
$75k - $125kPacifico Auto Group
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
401(k) matching
Automotive Service Advisor Pacifico Auto Group – Philadelphia, PA 19153 Full-Time | On-Site Pay: $75,000 – $125,000 per year (based on experience and performance)
ABOUT US Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career—this is the place for you.
KEY RESPONSIBILITIES
Greet and assist customers throughout their service experience
Handle 15–20 repair orders per day (customer pay, warranty, internal, used vehicles)
Clearly explain service needs, prioritize work, and present pricing options
Communicate updates via TruVideo, text, and text-to-pay platforms
Coordinate with technicians for timely, high-quality repairs
Maintain top 10% CSI scores in the region
Accurately document all work in CDK/ADP and Ford SmartLane systems
WHAT WE OFFER
Competitive pay: $75,000 – $125,000+ per year
Health, dental, and vision insurance
401(k) retirement plan with employer match
Up to 3 weeks vacation and 5 paid sick days
Short-term and long-term disability coverage
Supplemental life insurance
Employee vehicle purchase discounts
Climate-controlled facility with modern tools and tech
Ongoing training and advancement opportunities
QUALIFICATIONS
Valid driver’s license (required)
2+ years of service advisor experience (preferred)
Experience with CDK/ADP and tablet-based write-up systems a plus
Strong customer communication and problem-solving skills
Detail-oriented with a team-first attitude
Must be organized, reliable, and goal-driven
SCHEDULE
Full-time
Monday to Friday
Weekends as needed (rotating)
On-site in Philadelphia, PA 19153
ABOUT PACIFICO Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.
$75k - $125k
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