IT MARKET ENGINEER

Job Description

Job Description

Description:

POSITION: MARKET ENGINEER I

DEPARTMENT: IT

STATUS: EXEMPT (SALARY)

REPORTS TO: DIRECTOR-IT

JOB SUMMARY:

Provide specialized technical problem solving and problem resolution skills.

GENERAL REQUIREMENTS:

• Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
• One (1) to three (3) years’ work experience in a technical support environment, supporting multiple high-end computer systems.
• Experience in audio / video production.
• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

ESSENTIAL JOB FUNCTIONS

• Works with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Installs, upgrades and maintains gaming hardware & software products.
• Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
• Administers and controls updates/changes to production programs, files and databases.
• Recommends application design changes to management and Enterprise IT to maximize resources.
• Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
• Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
• Updates, directs and escalates problems for final resolution.
• Analyzes and recommends tools and service aids for system/network operation and problem determination.
• Report results from technical research, system performance reports and problem resolutions to upper-management.
• Collects and analyzes system data for quality assurance of technical design and optimum system performance.
• Adjusts system parameters to achieve peak system performance.
• Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
• Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in planning by communicating with project / product teams, clients and vendors.
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
• Recommends changes for improved system implementations/modifications.
• Practices and adheres to system management criteria and policies and procedures.
• Practices and enforces change control processes.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs.
• Updates and adjusts services, products, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Responsible for the setup, operation, maintenance and repair of audio, video and associated computing.
• Obtains, sets up and loads videotapes for scheduled productions or broadcasts.
• Plans and develops pre-production ideas into outlines, scripts, story boards, and graphics using own ideas and specification of the assignment.
• Monitors incoming and outgoing picture feeds to ensure quality and notify directors of any possible problems.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL AND MENTAL:

• Must present a well groomed appearance.
• Ability to sit at desk for 8 hour shift with breaks.
• Ability to lift, bend, stoop, twist, kneel, crouch, push and pull when necessary.
• Ability to respond to visual and aural cues.

WORK ENVIRONMENT:

• Ability to tolerate areas containing bright lights and dust.
• Must be able to work at fast pace and in stressful situations.
• Ability to maneuver throughout various areas of the casino and hotel.

LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.