Key Account Coordinator and Sales Assistant

Job Description

Job Description

Location: HQ Onsite - Katy, TX

Who We Are…

RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there’s always time for great friends and great outdoor moments–with great gear you can count on. That’s why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!

The Key Account Coordinator serves as the dedicated liaison for RTIC’s Preferred Promo Channel clients, ensuring exceptional service, accuracy, and responsiveness across all touchpoints. This role blends account coordination and customer service, focused on planning and executing key industry events, managing key promotional partners, supporting Custom Shop orders, and maintaining proactive follow-up on open quotes and pending payments.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and brings a relationship-driven mindset to every interaction.

Primary Responsibilities

1. Preferred Promo Channel & Key Account Coordination

• Coordinate and support RTIC’s presence at key industry events throughout the year, including approximately 6-8 trips annually.

• Serve as the primary point of contact for assigned promo distributors and key accounts.

• Manage incoming orders, quote requests, and product inquiries for promotional partners.

• Track order progress through fulfillment and proactively communicate updates to partners.

• Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.

2. Account & Opportunity Follow-Up

• Proactively follow up on open quotes, outstanding payments, and pending customer decisions to support timely order completion.

• Collaborate with finance and operations to resolve discrepancies and confirm order readiness.

• Provide updates and escalation support to management for key accounts or high-value transactions.

3. Sales Team Collaboration

• Provide administrative support to sales team.

• Prepare sales presentations, reports, proposals, and customer documentation.

• Maintain customer records, sales files, and CRM data for accuracy.

• Communicate with internal departments to support customer requests and sales initiatives.

• Track action items and ensure timely completion of assigned tasks.

Key Skills & Competencies

• Exceptional communication, organizational, and planning skills with attention to detail.

• Ability to manage multiple priorities while maintaining high-quality standards.

• Proactive problem-solving and a customer-first mindset.

• Proficiency in CRM systems, email communication, and Microsoft/Google Suites.

• Strong sense of ownership and accountability for client satisfaction and retention.

• Genuine interest in building a career in sales, account management, and customer relationships.

Qualifications

• High School Diploma or equivalent

• Desire to build a career in sales, with range across relationship sales, digital sales, and new customer acquisition.

• Proven ability to manage client relationships and navigate high-volume workloads.

• Experience supporting both B2B and B2C customers preferred.

Growth Opportunity

This role offers the opportunity to gain experience across key account management, promotional products, trade sows, custom merchandise, and sales. For the right candidate, it can provide a strong foundation for continued growth within RTIC’s sales organization.

What We Offer…

• Employee discounts

• Health benefits include: medical, dental, vision, and mental health

• Disability insurance

• Life insurance

• Paid parental leave

• Tuition and professional development assistance

• Paid holidays

• PTO

• 401(k) with a company match and immediate vesting!

The US base salary range for this full-time position is $23.00 - $26.00. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.