Sr. Distribution Ops Lead - North America

At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.


Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.


Job Description

Title: Sr. North America Distribution Operations Lead

Role Purpose

Lead day-to-day North America distribution operations execution across DCs and 3PLs, ensuring reliable service, cost discipline, and operational stability for retail, DTC, and professional channels.


We are seeking a senior operations lead with deep forward logistics and distribution experience to oversee end-to-end North America distribution operations.


This role is responsible for managing and directing our third-party logistics (3PL) partners to ensure consistent, on-time, and cost-effective fulfillment across all channels. The ideal candidate brings strong operational rigor, a hands-on operator mindset, and a proven ability to hold external partners accountable while scaling reliable distribution performance across a complex North American network.


Scope & Scale

• Revenue supported: $1-2B NA
• Distribution spend influenced: $40-50M
• Network: 1-3 DCs (3PL-heavy)
• Channels: B2B, e-commerce
• Team: Indirect (via 3PLs)

Key Responsibilities

1. Distribution Operations Execution (Core)

• Own daily DC operations performance : receiving, storage, pick/pack/ship
• Deliver OTIF, order cycle time, throughput, and accuracy
• Manage 3PL partners to SLAs, KPIs, and cost commitments
• Ensure operational readiness for peaks, launches, and promotions
• If product doesn't ship correctly and on time, this role owns it.

2. Cost & Productivity Control

• Manage warehousing & DC ops costs against plan
• Drive labor productivity, utilization, and cost per unit
• Eliminate waste: re-handling, poor slotting, split shipments
• Partner with Transportation on outbound execution discipline
• This role protects margin through operational rigor.

3. Network Stability & Capacity

• Monitor capacity vs demand and escalate risks early
• Support network changes: volume shifts, new SKUs, DC adds/exits
• Execute automation, layout, and process improvements
• Maintain operational continuity during disruptions

4. DTC & Channel Fulfillment

• Execute channel-appropriate service levels
• Support premium customer experience without uncontrolled cost
• Work with Commercial, CX, and Finance on service trade-offs
• Ensure accessory and small-parcel fulfillment doesn't erode margin quietly

5. Safety, Compliance & Governance

• Ensure s afety, battery handling, and environmental compliance in DCs
• Maintain audit-ready operations (SOX, EPC, customs interface)
• Enforce SOPs and corrective actions

Success Metrics

• OTIF / Perfect Order Rate
• Order Cycle Time
• DC Ops Cost % of Sales
• Cost per Unit Shipped
• Labor Productivity
• Peak performance vs plan
• Safety & compliance metrics

Leadership Expectations

• Strong operator mindset
• Comfortable holding 3PLs accountable
• Data-driven, financially literate
• Clear communicator under pressure
• Escalates early and constructively

Experience & Profile

• 5-7 years in distribution / fulfillment operations or relevant experience
• Experience running DCs or large 3PL operations
• Omnichannel exposure (retail + DTC)
• Strong operational and financial discipline
• Proven ability to execute change, not just manage status quo
• Automotive Operations experience a plus

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta, Georgia is: $119,400-$164,100.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we're creating what's next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let's Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC's "Know Your Rights: Workplace discrimination is illegal" Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. Please include "Application Accommodation Request" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.