Vice President, Product Manager, Payment Instruction Manager

Help shape the future of payments by building shared capabilities that power modern customer and servicing experiences. In this role, you will define and deliver platform products that improve speed, reliability, and reuse across multiple experiences. You’ll partner closely with product, engineering, architecture, operations, and risk stakeholders to deliver scalable solutions. If you enjoy solving complex problems with a platform mindset and measurable outcomes, this role offers the opportunity to drive broad impact.

As a Vice President Product Manager in the Payment Experiences and Services team, you own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions. You will apply a platform mindset to identify reusable capabilities, define roadmaps, and drive delivery through agile practices. You will use data and analytics to inform prioritization, improve execution, and increase adoption across teams.

Job responsibilities

• Own a portfolio of payment platform capabilities supporting customer experiences, servicing solutions, and strategic initiatives
• Identify and deliver reusable, scalable platform capabilities that can serve multiple products and channels
• Partner with product, engineering, architecture, operations, risk, and business stakeholders to define and prioritize features
• Define product strategy, roadmaps, and delivery plans aligned to user needs and business outcomes
• Manage and prioritize product backlogs to keep delivery focused on the highest-value outcomes
• Maintain clear product documentation, author epics, features, user stories, and acceptance criteria,
• Participate in agile ceremonies, including sprint planning, refinement, reviews, and retrospectives
• Collaborate with engineering and architecture to deliver resilient, well-governed platform solutions
• Evaluate integration requests and new opportunities, reusing existing capabilities where appropriate
• Use data, analytics, and AI-enabled tools to improve analysis, requirements, prioritization, reporting, and operational effectiveness
• Support operational excellence through governance, issue management, controls, and continuous improvement practices

Required qualifications, capabilities and skills

• 7 years of experience in product management, payments, financial services, technology, or a related discipline
• Bachelor’s degree required
• Experience managing platform products, APIs, shared services, or enterprise capabilities
• Experience defining product strategy and executing delivery through agile methods
• Experience managing product backlogs, roadmaps, prioritization approaches, and stakeholder expectations
• Understanding of software development processes and experience partnering with engineering teams through delivery
• Ability to navigate complex business and technology environments while balancing competing priorities
• Demonstrated written, verbal, and presentation communication skills
• Demonstrated analytical and problem-solving skills, including using data to inform decisions
• Experience influencing and aligning stakeholders across a matrixed organization
• Experience using data, analytics, and AI-enabled tools to improve productivity and business outcomes

Preferred qualifications, capabilities and skills

• Advanced degree
• Experience supporting payment platforms, transaction processing, digital experiences, or servicing capabilities
• Experience owning products used by multiple consumer groups and business partners
• Experience leading modernization, transformation, or large-scale strategic initiatives
• Experience using AI tools for analysis, documentation, prioritization, workflow automation, and decision support
• Track record of delivering platform capabilities that drive adoption across multiple teams and business functions

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.