Personal Banker I

Personal Banker IJoin Blue Sky Bank's team as a Personal Banker I in Fort Worth, TX! Build relationships. Provide solutions. Deliver exceptional service.As a Personal Banker I, you will serve as a trusted resource for customers by providing exceptional service, opening and maintaining accounts, supporting digital banking needs, and promoting products and services that help customers achieve their financial goals. You will play an important role in building strong customer relationships while supporting branch operations and contributing to the Bank's service culture, Core Values, Mission, and Vision.Why Blue Sky Bank?Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.Customer Impact – Make a difference by helping customers with their banking needs while building lasting relationships.Professional Growth – Expand your banking knowledge through hands-on experience, digital banking support, and cross-department collaboration.Team Environment – Join a supportive team committed to exceptional service, integrity, and community banking.What You'll DoCustomer Relationship ManagementOpen and maintain consumer and business accountsPerform maintenance on existing customer accountsOpen and maintain deposit and savings accountsBuild strong relationships through exceptional customer serviceIdentify customer needs and recommend appropriate bank products and servicesEducate customers on available products, services, and account solutionsMaintain a thorough knowledge of bank products and services to provide accurate information and guidanceDigital Banking SupportAssist customers with digital banking products and servicesTroubleshoot digital banking issues and provide supportHelp customers navigate online and mobile banking platformsStay informed on digital banking tools and enhancementsOperational ExcellenceProcess account maintenance transactions accurately and efficientlyAssist with account-related requests and service needsSupport branch operational procedures and daily activitiesMaintain accurate documentation and follow established processesCollaborate with branch team members to ensure smooth operationsCompliance, Security & Risk AwarenessRecognize scams, phishing attempts, fraud indicators, and other risksStay current on banking regulations, policies, and security proceduresFollow operational and regulatory requirements to protect customers and the bankExercise sound judgment while handling customer transactions and account requestsHelp identify and prevent potential losses or fraudulent activityTeamwork & Branch SupportWork collaboratively with teammates to achieve branch goalsPromote a positive and professional customer experienceTravel between branches as needed to support business needsPerform additional duties and special projects as assignedSupport the Bank's Core Values, Mission, and Vision through daily interactions and serviceRequirementsRequired QualificationsHigh School Diploma or GED2-3 years of banking experience, including cash handling and customer serviceValid driver's license, proof of insurance, qualifying motor vehicle record, and reliable transportationHigh level of professionalism and integrityStrong business acumenExcellent written and verbal communication skillsStrong analytical and problem-solving abilitiesAbility to exercise sound judgment, integrity, and honestyAbility to work independently and as part of a teamExceptional organizational and time management skillsAbility to prioritize multiple responsibilities and meet deadlinesAbility to navigate multiple computer systems and programsHigh attention to detail and strong work ethicFlexible, adaptable, and committed to continuous learningPreferred QualificationsAssociate DegreeBachelor's Degree4+ years of banking experiencePrevious experience opening and servicing consumer and business accountsStrong understanding of retail banking products and customer service best practices